LAUREN S.
Charged for product that they did not carry.
I ordered a product then they sent an email saying they no longer carried it. But when I got my credit card bill I saw that I was charged for it. I contacted them and they are issuing credit but the charge should have never occurred and had I not noticed it on my bill I would have paid it.
Response from HeadshopApr 27, 2022
Hi Lauren, thank you so much for taking the time to write this review. We are happy to clarify this. We appreciate you for taking our call a couple of days ago. As we discussed, we have processed your refund and you should receive an email confirmation. We apologize for the inconvenience this may have caused. We've also informed you that it takes 3-5 business days (varies per bank) before it gets credited back to your original mode of payment or credit card. You might need to contact your bank to discuss this further as we have already credited your refund. I hope this clarifies your concern. We appreciate your understanding and time. Thanks for being our customer!