Vlad T.
Ordered these glasses from the company…
Ordered these glasses from the company in Phoenix, AZ. They use flimsy packaging and they put their name on the shipping label thus increasing the likelihood of theft. I received an empty envelope. The envelope had been stamped by my local post office and having been received empty. Contacting the company dd not produce a refund. Seems like a fly-by-night operation.
Response from Headlight GlassesMar 18, 2025
We’re very sorry to hear about your experience receiving an empty envelope and the trouble you had trying to get a refund Vlad. After checking our records, we could not locate any order under your name in our Shopify system, and we found no related emails or Facebook messages. This makes us believe your purchase may have been made through a different company or a copycat website rather than our official store. At Headlight Glasses, every customer who contacts us about a missing or damaged order is always offered a refund or replacement and we never leave an issue unresolved. Please email [email protected] with your order number or email address so we can help confirm whether your order came from us and guide you on the next steps to ensure this is properly resolved. Kind regards, Mary