Harold B.
This company is completely untrustworthy
This company is completely untrustworthy when it comes to billing. I signed up in late 2024 for what I thought was one month. Instead, it was for a year. When I saw the charge, I immediately emailed HD piano asking them to reverse the charge. This was in December 2024.They said they could not figure out whose account it was and they simply left it intact. They then renewed the charge again a few days ago for the coming year 2026. When I contacted them the next day telling them the charge was improper, and asking them to reverse the charge, They said they could not figure out who’s account it was and they simply left it intact. They then renewed the charge again for the coming year 2026. When I contacted them the next day telling them the charge was improper and that I had sought to cancel it a year earlier, they said that the cancellation would take affect in December 2026 and they would keep my payment for the whole year of 2026, even though I have never used the service and didn’t want it. Beware of these people. They are completely vicious, and without any morals or scruples.
Response from HDpianoDec 29, 2025
Hi Harold, We’re sorry to hear about the frustration around this experience. After reviewing the account, the subscription has now been cancelled and the most recent renewal charge refunded. No further charges will occur. If you have any remaining questions, our support team is here to help.