M.
My only and Biggest complaint would be…
My only and Biggest complaint would be customer service.
Response from HDISJan 2, 2019
Thank you for your feedback. A customer care representative will give you a call.

HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Clothing & Underwear · Kansas City, Missouri
Excellent
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Clothing & Underwear · PHILADELPHIA, Missouri
Great
Showing 193 reviews with 2 stars · Clear filters
M.
My only and Biggest complaint would be customer service.
Response from HDISJan 2, 2019
Thank you for your feedback. A customer care representative will give you a call.
Donna
I can order this product from CVS at the same or cheaper price and get free shipping and I receive it in 2 days. Your shipping takes too long. I will stay with CVS.
Response from HDISDec 18, 2018
Thank you for your feedback. We appreciate your business!
Nancy
The package was marked fragile which was good but inside there was nothing to protect the products from getting dented or ruined and the pump was broken and the gallons dented. This is the second time this has happened. I have ordered from this company over the years and have just started having problems with shipments in the last two years. I’m not sure who their third-party vendor is but might I suggest a review of their protocols and procedures.
Response from HDISDec 5, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Donald
Product is good, however I live in Alaska and find it totally unnecessary that shipping is only by Fed Ex and I have to pay extra to get a product that could just as well be shipped USPS.
Response from HDISNov 28, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Dorothy
Tracking indicates my package from HDIS was delivered on Wed. Nov. 21, but I am still waiting for it.
Response from HDISNov 26, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Janet
I found after ordering, your prices on most items are quite expensive compared to two other online stores.
Response from HDISNov 8, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Shirley
I ordered 2 pair of women's underwear. I received 1 women's underwear and 1 men's underwear. Not happy!
Response from HDISNov 5, 2018
Thank you for your feedback. A customer care representative will reach out to you today!
Stephanie
I have not received my order. I had to run out to Walmart to get some pads, and since ordering with HDIS was forstall that experience, I'm not a happy camper.
Response from HDISOct 31, 2018
Thank you for your feedback. A customer care representative will reach out to you today!