HDISReviews of hdis.com

I have not received my order

Only giving 3 stars because your website says all orders ship discreetly. Mine was not ! Said right on the box what it was. Other then that would have gave 5 thanks

the order came in about a week but , the order was damaged and had to call them to replace some missing items.

This review is not completely towards HDIS employees, it's also for the company that manufactures the NV9101. We placed an order on 10/24/2019 order no 1000468396 price $53.21 Firstly, I had lengthy conversations with the employees at HDIS BEFORE I even placed this order. My concern was, with the new tub our landlord installed was 3" narrower than our previous tub, so the shower chair we already had no longer fit. I explained this to the customer service employee. I was concerned that if we ordered another chair, it would not fit. I expressed to them I HAD to have the measurements that are from the outside from one foot to the other on the chair. I was assured that the measurement was 13"....WELL, that measurement is 13", BUT it's where the bend in the legs are that are closer to the actual seat! Not from foot to foot on the legs, which is what we needed so it would sit level in the tub. My mother and I both have balance issues along with other health problems, so we need to be stable in the shower! When the product arrived, to our dismay, it was the exact same one we had that DOES NOT FIT!! We called immediately to see about shipping this product back. We were told HDIS would have to contact the manufacture. I understand this due to sanitary reasons, but WE NEVER TOOK IT OUT OF THE BOX! We never would have ordered this had the HDIS employees actually KNEW the measurements from foot to foot on the legs. I understand there are certain protocols that have to be followed, but I truly feel HDIS should have let us return the product to them, credited our account and let the manufacturer contact them and sent the credit to HDIS. This was in NO WAY our fault, I was on the phone for a lengthy amount of time to make SURE the shower chair would fit, and it does not. We have since ordered a stool that fits, so we are out another $50. I'm begging you HDIS, to please pick up the shower chair you assured me would fit and return our money. My mother and I are both disabled and on a very tight budget. We simply can't afford this. It's been WELL over a month since the shower chair was purchased, I would think there would be a resolution by now. Anything you can do to right this would be greatly appreciated by my mother and I both. Thank you for your time, I pray for a resolution soon!! Regards, DeAnna J Smith 660-924-3861 412 Holiday Drive Belton, Mo 64012

HDIS is good at getting orders out promptly, but they use FedEx for shipping. Boxes get lost often. I’m currently waiting for my original order, placed over 2 weeks ago, as well as the replacement order that went out 4 days ago. They’re both in out-for-delivery-today/rescheduled-delivery-date-unknown pergetory. I’ve placed and already received an order from another company. When you need supplies, you NEED supplies!

I would have score lower, if I could have. The pads worked great when they came in the yellow butterfly box, these in the blue box , 1. much thinner and 2. the adhesive sticks to your butt(never happen before), if you though it when unnoticed , think again and why would you make them thinner, that defeats the main purpose.

You no longer carry atractain cream, so I tried Dr. Hess cream. I would not buy it again! Not a good product.

I like your products, but you are RELENTLESS in your marketing! I have insisted that phone calls asking if I want to re-order anything stop, but I still get mailings and emails WAY too often. Knock it off! It's annoying! If I want/need to order something, I will. Do NOT like the frequent emails and mailings.