Laurie
Tena Flex
I ordered my husband the Tena Flex briefs. According to the sizing chart, my husband would wear the size for 28"-40", since he has a 33 " waist. After receiving them, we opened the package and he tried on a pair. They are huge! They are loose all around, and would no way hold in fluids. I wrote to customer service asking for them to exchange them for a smaller, since I ordered according to their chart. They said that they would give me credit for 1/2 the package. So I would have to pay another $15.00 plus shipping to get the smaller size. SORRY! You have lost a customer! I ordered according to your sizing chart. If it doesn't fit correctly, that should be your issue, and you should be willing to accommodate a customer. This product is something he will be needing for several years. You could have made alot of money, but you don't care about your customers. I am also letting Tena know, since you were referred to us by the.
Response from HDISSep 18, 2015
Thank you for taking the time to leave us a review, and I am very sorry for your experience. A customer care representative will give you a call today.


