HDISReviews of hdis.com

Response from HDISDec 18, 2019

Hello Fay, I can see in our system that your most recent order was delivered just about 20 minutes after this review was written. If you do need any further assistance, our customer service team is available at 1-800-269-4663 during the hours: (Central Time): Monday-Thursday: 8:30am-7:00pm Friday: 8:30am-5:00pm Saturday: 8:30am-2:00pm *This week, we were forced to close our customer service center on Monday 12/14/2019 due to inclement weather, which may have been when you attempted to reach us. Our customer service team is also available by email at: [email protected] Thank you.

Response from HDISDec 16, 2019

Thank you Albert for your feedback. We have passed along this information directly to the manufacturer. We are hopeful product improvements can be made. Thank you

Response from HDISDec 13, 2019

Hello Doris, Thank you for your feedback. Your most recent order shipped out to you on 11/25, due to the Thanksgiving Holiday transit was just a touch longer and it was delivered on 11/29. In the future, you may want to try our Personalized Delivery Plan, you can save $8 by signing up and get a 5% discount on future orders. The best part is, we allow you to choose the date the package arrives to you - then our fulfillment team works ahead of time to make sure the package shows up exactly when you want them. You can sign up for PDPs online by clicking "schedule and save", or give us a call at 1-800-269-4663. Sincerely, the HDIS team

Response from HDISDec 12, 2019

Thank you for this feedback, we are passing it along directly to the manufacturer of that product. Sincerely, the HDIS team.

Response from HDISDec 12, 2019

Hello Gerald, We apologize for that experience. Our standard is to ship in plain, unmarked brown cardboard boxes. At times we may apply a sticker to cover brand markings on the package - but it is our goal to provide discreet delivery. Thank you for the opportunity to improve our process.

Response from HDISAug 27, 2019

Thank you for your feedback. We are so sorry for your experience. A Customer Care Representative will give you a call!