HDISReviews of hdis.com

Response from HDISAug 3, 2022

Thank you Mr. Sprouse for reaching out and we apologize for this frustrating experience. We are in need of the verified prescription from your Doctor's office in order to ship the August supplies; we are going to ask for a member of our team to follow up and see if we can get this paperwork taken care of. Thank you for the opportunity to serve you and we hope to resolve this for your next shipment.

Response from HDISJul 19, 2022

We apologize for this experience and are actively working to improve our website . We do accept all major credit cards at HDIS.com. Items can be deleted from the cart prior to "checkout"; and we are hoping to add an option to delete an item during checkout in the near future. We do offer expert advice from our customer service team at 1-800-269-4663 if you should choose to give us a call and complete the order. Thank you for your feedback.

Response from HDISJun 14, 2022

Hello Todd, We are sorry for this experience. After your initial Google Review, we did have a Manager reach out to the doctors office, and hope that they may have reached you too. We were able to resolve this issue with the doctor's office and now have the appropriate RX and documentation. We appreciate your business and hope that we may continue to serve your family. Thank you.

Response from HDISJun 2, 2022

Hello Ken, We apologize for this experience - it does not meet our standards for excellent customer service. We have requested more information in order to respond directly to your issue. HDIS does off a 100% Satisfaction Guarantee and we also do offer a price match policy. All HDIS prices do also include ground shipping to your door, with the price. The #1 brand at HDIS is Reassure because of it's high quality and many price options. We also offer flexible billing options if that would be of interest. Should you want to reach us sooner you can call us at 1-800-269-4663 or email our customer service team at [email protected] Thank you.

Response from HDISDec 20, 2021

Hello, We apologize for this inconvenience and would like to make sure our website is working as intended. In order to do so, we are requesting more information about your experience so that we can locate the correct account information and hopefully rectify any underlying problems. We do always offer a 100% satisfaction guarantee, and we hope our friendly customer service reps at 1-800-269-4663 were helpful for you. Thank you for the feedback.

Response from HDISNov 19, 2021

Hello Mr. Fleischer, We would be glad to remove you from our phone list - if you don't want calls, we don't need to make them. That said, when HDIS calls, there is a real human available, waiting to connect with you. We do place calls to check on a previous order, verify shipping information, or when additional information is required for insurance reimbursement orders. I was unable to locate an account by using the name provided in this review. To allow us to mark your account as "do not call" and/or "do not mail" please send us an email to [email protected] that includes your phone number, and your request to be placed on the do not call list. Or you could give us a call at 1-800-269-4663 during regular business hours and a friendly customer service representative can get that taken care of immediately. Thank you for your understanding.

Response from HDISSep 27, 2021

Hello, We apologize for your frustrating experience. However, we must follow all laws and guidelines provided by insurance companies or state medicaid programs - in order to comply with health accreditation. It is possible to make a cash purchase in order to receive product sooner, with free shipping at HDIS.com. (We have requested that you verify this review with additional information so that we could reach out and make sure the appropriate paperwork has been chased down to get your products to you.) We do our best to help with verifications and renewals but must follow the requirements of the insurances which incudes having an accurate and up to date medical prescription. Thank you.

Response from HDISJul 29, 2021

Hello Tony, I am sorry for your experience and frustration. We try to make the eligibility process hassle free and it's clearly not the case here. I am forwarding your review to our Medicaid team management, and hope that they will be able to get this straightened out and expedited for you. Thank you for making us aware of this issue and I hope that we can make it right for you. Sincerely, the HDIS team