HDISReviews of hdis.com

Response from HDISJul 24, 2024

Thank you for providing us with feedback regarding our television commercial. That commercial was written based on an actual customer’s testimonial to us regarding our service for incontinence supplies. We understand that incontinence is a sensitive issue for many, and we never intend to make any one feel ashamed regarding the condition. On the contrary, we hope to help people live life to its fullest, without having to feel any worry about an accident occurring. Many of our customers appreciate keeping their “private business private” and that is why we offer discreet delivery. We apologize that the commercial struck the wrong chord with you. Our goal as a company is to treat our customers as family, and give them the dignity they deserve to enjoy each day without worry.

Response from HDISMay 22, 2023

Hello, HDIS offers a Price Match Policy. If you find a lower advertised price on an identical branded item currently available for delivery to your home, HDIS will match the competitor's verified total price. Total price is an "apples-to-apples" comparison that includes shipping and handling charges, taxes, and any other applicable fees. (A price match is subject to verification of the competitor's total price and is not available on discounted, out-of-stock, or limited quantity products or in the case or typographical or other errors.) All HDIS.com prices also include the FREE Shipping that gets your order to your door quickly and reliably, without the hassle of going to the stores. Our Reassure brand is available exclusively from HDIS, a great quality, and offers a 100% Satisfaction Guarantee - something you simply cannot get from the big box stores. Please contact us to request a price match or to learn more about the brand Reassure which offers the widest variety of incontinence and personal care items.

Response from HDISMar 22, 2023

Hello Julia, We apologize for your experience and hope that we will be able to help make it better. The challenges of the supply chain over the past years have been difficult and we would like to learn more about your situation to understand how we can improve. We have requested more information via the Trustpilot platform so that we can appropriately respond to your concerns. As always, HDIS aims to help our customers as if they were members of our own family - and we do offer a 100% satisfaction guarantee. We hope that we will be able to work with you to find a better solution in this instance. Thank you, the HDIS team.

Response from HDISJan 12, 2023

We appreciate the feedback and apologize for the experience. Doctors and nurses are as critical as our customers and we value our relationship with them. To better serve you, we have requested that Trustpilot ask for additional contact information so our team can perform a full account review. If you are able, please do share that information. We are always trying to improve our processes and will use this to help us improve. Thank you.

Response from HDISDec 16, 2022

Hello Ms. Seahorn-Jones, We are sorry for this experience and thank you for bringing it to our attention. Our aim is to provide the products your loved ones need on an ongoing basis; we aim to minimize disruptions due to supply change or insurance requirements – but fell short of our expectations here. Supply chain issues have been exceptionally challenging over the past year. A member of our team was able to review your account and there is a new order that shipped out yesterday on 12/15 with an alternative product that we hope may work better. If you’d like to reach out to us, we are available at 1-855-258-1138, M-F 8a-12p and 1p-5p CST. Thank you, The HDIS Team

Response from HDISOct 21, 2022

Hello Mr. Varecka, we apologize for this experience and interruption of services for your child. We fell short of our service standards and we can't apologize enough for that; we do aim to improve and get back on track. Your feedback has been shared with our management team, and a customer service specialist will perform a checkup on your account. Thank you for giving us a chance to make this right. Sincerely, the HDIS team.

Response from HDISSep 13, 2022

Hello Ms. Egnor, Thank you for your feedback and we apologize for this experience. I do see that you were able to speak with a team-member and they were able to discuss the rules we follow for insurance billing. There is currently a package on its way to you, which is scheduled to arrive Thursday 9/15/2022 by end of day, estimated between 11:30 am - 5:10 pm. If we can be of further assistance, you can reach us via phone at 1-800-269-4663 or email [email protected]. Thank you.