HDISReviews of hdis.com

Disappointed that Men's Body Liners are no longer available in the M/L size. What you currently offer for men is not acceptable.

Shipment took a long time to arrive.

CAn't answer this, since products have not arrived. Don't care much for "slow boat" (13 days) shipping.

I sent an email to Salk and asked a few questions about what they sent me. That was over the weekend and I have not heard back from them yet. I will give Salk until the end of this week to reply. If no reply, I will try to call them about the situation and see what we can work out.

Have had problems getting right size

Your catalogue does not include a listing of napkins available

I started writing this review with a 1-star rating, but along the way found an alternative Customer Service number and called and spoke with a new representative, Angela, who provided a satisfactory resolution to our problem. So, if it were possible to do so, I would give 0 Stars to the first reps at HDIS, but 5 stars on behalf of Angela. Here is the scenario: While visiting a dear friend in Southern California recently, she asked me if I would be able to return some Reassure pads. She had ordered 4 packages, opened one, saw that it wasn't what she needed, so was just stuck with the rest. My friend is 95 years old (as of today), doesn't drive, and had no way to return the order for credit on her account. Those I spoke to at the 1-800-269-4663 phone number informed me that they accept no returns after 60 days. I made the case that my friend is a repeat customer, and was not able to return the product herself, and just wanted credit on her account, but the plea fell on deaf ears. HDIS caters to the elderly--among others. But the elderly are a large component of their customers. The unyielding position of no returns after 60 days may work for many, but not for all. The unwillingess on the part of the company to customize or collablorate regarding policy led me to recommend that my friend do her business elsewhere. But on the side of the Reassure package is this notice: "At Reassure, we stand behind our products with a 100% no-questions-asked guarantee. If for any reason you are not satisfied with your purchase, simply return the unused product to the place of purchase for a full refund. 1-800-471-4350" Angela said she would be able to secure a credit to my friend's account for half the amount of her purchase. I accepted that, because I was tired of being on hold while the people at the top haggled amongst themselves. But once again I asked to speak to a supervisor so I could acknowledge Angela for her efforts. The "Kudos" to Angela stand. But in fact, the company should credit my friend's account with the full amount, and then change the wording on the side of their package to indicate the 60 day return policy. In my friend's case, we wouldn't have made the 60 day deadline because I only visit twice a year. And she is shy to discuss incontinence issues with casual acquaintences. So she would not have been able to benefit from the policy anyway.

HDIS is a good company, however, I just have not been able to find an incontinence pad that is what I want or need. I am sure it is not the companies fault. However, I do plan on looking on the store shelves to find something that I am happy with.