BETSY T.
Your company decreased our authorized…
Your company decreased our authorized amount of diapers per month which leaves my disabled daughter on tube feedings with only 6 diapers a day. AND told by your phone/customer service operator that there was nothing I could do and I could not appeal. If I could find another company to deal with I would. What happened to you?😡
Response from Home Care DeliveredAug 19, 2026
Thank you for sharing your concerns. We’re truly sorry to hear about your daughter’s situation and the frustration this experience has caused you. We understand how important it is to have an adequate supply of medically necessary products, and we regret that you were given the impression that there was nothing you could do or that an appeal was not available. We are currently reviewing her account to determine what options might be available and will be reaching out to you soon. We’re committed to listening and addressing your concerns.