CL
Supply order limitations
When speaking with a representative, customer service is top notch. They are very friendly, polite and knowledgeable. If they do not know the answer, they do their best to obtain information. As great as the customer service is on the phone, time doesn't always permit for such pleasure so online account self management is optimal. Sadly, tasks are extremely limited. Online viewing/shopping and ordering supplies is not possible. Understandably, doctor orders are required for payment to be made through insurance and/or pay-out-of-pocket, but the option to self pay for items not covered is non-existant and extremely frustrating. This causes having to search the internet to purchase such items and is very time consuming. Or if current orders need adjustment, that is not an option online either. There have been times when the total amount of items isn't required and would prefer to have fewer items shipped at that time.