Charlotte
A big contrast between very competent…
A big contrast between very competent medical teams and poor quality management/running paying lip service to customer service. I attended 280 kings Road . I do not appreciate being asked in a loud voice by a glorified doorman the nature of my treatment at the open reception. Nor the fact that the accounts ‘department’ which is now one person do not give a proper detailed invoice for what are large payments (instead a till receipt). It feels like the number of employees / running costs pared right back.