HBTowerReviews of hbtowershop.com

Too many emails and delay in shipping. Received way after I needed it.

The only reason I gave this product three stars is because they forgot to place my order, but they were honest about it, so have to give them credit for that! I was concerned because I hadn't heard from them since Feb 10 and it was now the 23. Once the issue was resolved, the order came very quickly and the product is great. Only a few pieces to put it together, which is easy (one person can do it). It is sturdy, great for seniors. I would recommend this product but check to see if your order is placed.

I was concerned that my ladder was from SocTone and not HBtower. What’s the story?

The five step fold out step ladder with side rails is a great idea. It lets me go up safely another 11 inches higher than my previous step ladder. It was received, however with the top of the unit damaged. The hole to connect the top piece for the paint holder was damaged in shipment and I could not put that piece into the damaged hole for assembly. It took another 45 minutes to get it to fit. Everything worked out OK. It also is a bit heavy, but I feel safe on the fifth step with its side rails , the top hold piece and its sturdy manufacture. I liked the bolt system for assembly. It was easy and strong. The Allen wrenches were supplied also. Overall it is going to be a very good addition and it saves me from using an extension ladder on many things in and out of the house. Thanks

Hard to assemble…poor instructions and difficulty using such precise fittings.

My ladder rocks