Deyana E.
Do not purchase a name customised necklace
Order arrived delivery and presentation was as great however the quality of the actual product was shocking letters not proportioned correctly so doesn’t even look like what it’s supposed to say. I contacted customer services and they was quick to respond to me at the start however now that I’ve sent evidence and requested a refund they seem to be ignoring me and not helping with next steps. Very unprofessional I’ve seen a few other reviews that state the quality of the products are lacking due to the writing not even being done properly causing the necklace to flip upside down this is clearly a matter they need to fix with there machine
Response from Hbd JewelleryNov 18, 2025
Hi Deyana, I'm sorry our customer service team didn't get back to you over the weekend, but I can see this got picked up and resolved first thing on Monday, and we received an email from you to confirm you're now happy with the replacement we sent. We have a preview option on the website so you can see exactly what your item will look like before ordering. Some of our earlier feedback did mention that certain names flipped upside down. That feedback was really useful as we have now modified our design process to ensure this doesn't happen. We would always redesign or refund any customer issues as per our quality guarantee.