HaywardReviews of hayward.com

If I could give zero stars I would. Their customer service is terrible. Twice I have encountered products purchased from them that fail during the warranty period and you have to get the pool provider to call them multiple times to get it done. It takes months for them to address any warranty claims.

I bought a DE6020 pool filter about two years ago, it has a three year warranty. The issue is, the send a link for a warranty claim that makes no sense and only has you look for a local company for support. I bought from Leslie's pool supplies, they want to charge me $149.99 for them to come and tell me what I already know. My manifold has one of the tips break off and it's not filtering correctly. Why should I pay money for a product still under warranty? Hayward has definitely lost me as a future customer as well as many others from what I have read. What's the point of having a warranty if you do not really warrant anything. I do not expect products to never have an issue, but take care of the issue if it's a manufacturing problem, is that too much to ask. I am extremely disappointed with Haywards customer service.

I will never buy another Hayward product. Their warranty services is by the far the worst I’ve been waiting since March for a pump basket housing and all I’m getting is the run around and these people take weeks just to email you back. Save your money and time Hayward is definitely not it for the pool industry anymore!

We bought a Hayward S3 Salt System, nothing but Trouble.First the Salt Cell was bad,Replaced it under Warranty.Worked about 1 Month, now the Circuit Board is Bad.They are going to cover in under Warranty but pool has down 1 week so far waiting on the Part.I have to purchase Chemicals at my Cost do to the Salt System down.The ship time for the Replacement parts is Terrible.I wish that in never Purchased this Product.

Never ever buy a Hayward pool heat absolute garbage

They do honor their warranty on their pool pump motors. And when you call them to clarify the appropriate pump motor replacement, they advise you to reference the website. This is not good customer service.

About 3 years ago we bought a H Power and was installed by the dealer. Now the unit is no longer working an we have to buy a new one. Very disappointing that a 600€ unit has to be replaced (no warranty according to the dealer) in just 3 years. Poor quality it seems.

I purchased the Hayward Pool filter approximately one year ago and within the first year, it started leaking from the top. Dealing directly with customer service was difficult and time-consuming. I’ve waited weeks for an authorized service tech was a fiasco. when he finally showed up, he couldn’t even install the new part which then started leaking again months later. I’ve waited over three months recently again for Hayward to make this right all the while the filter was constantly leaking water. Again getting a proper service technician to even come out was a joke after waiting months for part, which finally came and didn’t even match the original part exterior color. As of this writing, the service technician who started with me prior to Thanksgiving, has still not completed the service order. I would seriously consider going with another pool, filter, system, and company.