HaywardReviews of hayward.com

Upon calling hayward tech support, It came to my attention that it was AI I was speaking with. Very disappointed. The answers kept bringing be back to previous tests I have already performed and hung up with NO SOLUTION.

I'm a pool professional, and have sent out a product to them for repair. I receive no updates at all, I keep getting looped around to the same AI bot over the phone that keeps giving the same phone number that brings me right back to it. This company is ridiculous in customer or technical support. Our company will no longer use any of their products except for their single cartridge filter. Everything else is a dumpster fire.

Don't waste your time and $ on these heaters! Had a new pool added by 1st Choice Pools out of Tucson and they use Hayward products. They installed a 40K BTU gas heater and it has not worked since it was installed. Has been 5 months and it is STILL not working. Hayward Customer service & Warranty help is NON EXISTANT

Since I purchased the heat pump I've have nothing but issues. Model W3HP21404T. Purchased this online from Leslie's pool company. First it was electrical which they fixed with contractors after 1 month. Now there is a crack from the exchanger that they won't cover since that part is only covered 1 year. Just a bit frustrating since I heard they were one of the best heat pump providers at the time. 5k wasted.

Problems from the onset with this automation solution. Pool installed back in 2021. Reboot issues, took months and months to get the OmniLogic Controller system somewhat stable and finally after about 2 years - the entire control box had to be replaced (bad/loose bus bar - sounds like a manufacturing defect). Vendor who services the area under their partnership agreement wanted exorbitant amounts to make a 30 min trip to do warranty troubleshooting. In the interim, the hot tub actuator valves and 4 out of 5 omni logic pool lights have gone out. Programming doesn't work for most automation post the box swap. Terrible experience. Equipment seems to be garbage, vendors supporting it are sharks, and its nearly impossible to get good communication out of the Hayward District manager. I would not choose this as my automation or equipment provider again given the choice.

Deserves Zero stars. Their products recently are utter garbage, the quality of the products are designed to just make it past warranty, then you are on your own!!! Purchased V-Flex upgrade kit for it because some bearings got a bit tight after 8 years of operation. DO NOT Buy this upgrade kit, it is absolute garbage!!! The bearings in the bearingless system collapsed in just over 1 year of operation, these bearings go on the v-flex mechanism, both wore through the garbage bearing retainer plastic. Picture of this included, it looks like some employee went home and 3D printed these with extremely bad filaments. This upgrade kit is stupidly expensive so do yourself a favour and do not do it. Put your money into a different brand spend a little extra and seriously reward yourself down the track.

This company is a total rip off, their products used to be good but there now garbage and being made with cheap parts that Hqayward themselves are aware of. Bought a New H series gas pool heater, at a cost of $3200 at the end of August 2024. Used it for 1 month winterized it and covered it. Started it back up at the end of June it wouldn’t start. Service tech came out and had to replace the ignition switch and flow valve. In September it started to leak alot. Called the service tech back he stated the heat exchanger was bad and needs to be replaced at the coast of $2800 if Hayward doesn't cover it through their warranty. Well they say it's my fault...bad pool chemistry and will not cover it. Think about this, the heat exchanger uses copper pipes your home uses copper pipes to bring water to/from your home that also uses the same chemicals to bring clean drinking water to you. These pipes went bad within 4 months of use. Total garbage. Don’t buy, stay away and they’ll find any excuse not to honor their warranty

Our LPCUS pool light has water inside the factory sealed area. Although it is now beyond the warranty period, this factory defect shortened the life of our very expensive pool light. Their customer service response was like others have reported. They pointed me back to contact a local authorized representative to assess my situation. I requested their customer service to give me some $$ consideration for this loss of expected life. We have a new light installed so the water filled light is ready to be shipped back to them. No response from them. After other follow ups, no customer service response. (Not successful in adding a picture)