hayward-pool.comReviews of hayward-pool.com

During my pool opening, when the filter was turned on, a stream of water was leaking out of the backwash pipe line. The Multi Port Valve for the series Vari-Flo XL was defective which i just purchased last year (5/2024) Due to the fact it would take several weeks for one of your Hayward Authorized Dealers to try to correct this issue it was my best interest not to let the pool sit idle for this duration. I had to purchase a new Multiport valve and install it myself at an expense of $140.00. The older Multiport valves were easier to maintain with just a replacement of the Spider Gasket seal. This new Multiport Valve Spider gasket seal is all part of the unit and just the gasket itself can not be replaced. This is totally unacceptable and am I going to experience this issue every year at a cost of $140.00. This is a poorly designed Multiport valve. I was very happy with the older Hayward products, but now I will be looking for other options. Very disappointed, William Fredericks

Hayward is a company that doesn’t honour their warranties. I had an Aquavac 600 pool cleaner that needed a new motor and all I got was the run around and now the warranty is up. Buyer beware .

We purchased a Hayward pool heater through Roark Solar. The heater was warranted but when the heater failed no one would honor the warranty. We asked our pool company to look into a repair and of course as soon as they opened the unit the warranty is void. We are prepared to pay for the necessary repairs but cannot get the parts needed. What we now have I s very expensive garden ornament. We will never do business with Roark or use any Hayward product.

Hayward does not anor there warranty I had a pool heater 11 months old the say no warranty I have a pool pump also 18 months old no warranty also they r the worst company ever deal with I would never buy anything put them or any product they make and don’t recommend them at all

Hayward will not warrant my heater that is less than 1 year old. Their tech said my water was too acidic and corroded the core. I told them my pool tech just added acid right where he was taking a water sample. So they offered me a new unit at a reduced price. I paid for it and was charged 8 days ago. They still have not shipped it. They do not return my calls when they say they will. My last heater lasted 8 years. One tech says it takes 30-60 days to receive the heater because of freight. Another tech says there units available and doesn’t understand why it hasn’t shipped. They promise to follow up and do not.

I really would have wished that I’d read these reviews before I purchased this Hayward Pool vacuum. What a nightmare.

Terrible terrible ,service is bad , can’t get anyone competent enough to understand their system. My original installer that was certified by Hayward has gone MIA. Just a very bad experience

Absolutley brutal customer service/tech support from Hayward canada! Called 3 times for simple tech support and over 2 weeks later no reply back. Useless people answer the phone but have zero knowledge. Ive dealt with Hayward USA in the past and were great to deal with, answered my questions IMMEDIATELY. Something needs to be done with the useless Canadian division they have!!!