hayward-pool.comReviews of hayward-pool.com

Always having problems with this faulty POS!

The worst service ever. Still waiting months later for a reply to my email and for my product to be fixed under warranty. The pool shop is also waiting months later for a reply on where to send the item to be fixed or have offered to fix it themselves as they are embarrassed with how long it's been.

Was hoping someone could let me know how something like this could cause this to happen. My Hayward pool heater 7years old had it serviced 1 once since had no problems until 1 evening I went out to turn it on and it fired right up as usual and all seemed normal. BO Codes nothing running fine next morning went out to see how warm the pool got and found out the heater was on fire! Fire thankfully put itself out while we were sleeping and we didn’t even know it was on fire, Yes we got lucky because the gas line and heater is about 2 ft from our home and my house could of blown up. Called Hayward and they did send someone out to look at it but haven’t heard anything back from them not returning emails /calls nothing . Hoping someone could tell me what would cause this to happen why did it stay running instead of shutting down if there was a problem with the heater. Please anyone have an answer for me I really need to know why this happened or more importantly why .

Brought a Hayward - prsrwo40h117 energy line 17kw pool heat pump as I thought Hayward was a good brand it certainly cost a lot more than other brands -it is barely 3 years old and control board or controller has gone ! Error 08 - No warranty? This is Ridiculous!

After 2 years and 8 months, the pool's salt system broke. No one was responsible. No one wanted or could repair it. Never again Hayward.

No sure who to slam with this rating so I will divid him up in item quality and follow up. I purchase a Jacuzzi Pool Pump thinking I was matching up to a Jacussi Filter. I did this thinking I would have less concerns. Whoops did I make a mistake. Turns out their is NO brand integrity and what you get is on you. I have a pool pump that has been and issue from day on. So to be brief because no really read long growls. The Jacuzzi Pump really a Hayward Pump failed first year. The issue was determined to be the motor and after more hours than count I carried it down 75 miles to the local Leslie's Pool store to have them determine the issue. Then Hayward shipped the new motor (my word) to me to have it installed by a pool expert (My Money). Next summer same issue all over again accept now we have more issue each and every step of the way. The whole summer wasted. Now we have a pump that will not pump unless I push the water through with a pipe clearing bladder. The bad side of the is the pump running with out water cooling it heating up to the point of it burning up and catching fire. Enter the question if it has failed the second time it must be the pools side and not the equipment side. Okay lets go there. Day one bump is taken out of box incomplete, it missing the connection fitting. Delay number 1 and my supplier (who I purchased from) Leslie's Pool agrees to send me the part which I have to pay for since there is no way it is there fault or their suppliers. Year one the pump starts have issues. Finally it is determined I need to take it to the closes Leslie's Pool store and after 4 days of sitting on their hands then determine it is exactly what I and my rather expensive pool service tell them the issue it. Ten days latter the pool motor arrives and I get my expensive but knowledge pool service back to install the motor. Lets cut the issue down to something less than a novel. I would estimate between the install and service calls this pump has cost me north of $2000 in cost and service calls. The sad part is I an my wife have only been able to use the pool 6 times in 2 years. I don't care if its on Jacuzzi(Product purchase), Hayward (Manufacturer) or the seller Leslies Pool this is still a mess the end user should not be subject too. So to this end I am going to copy this post to each.

Heater died after 1.5 years an it cost over $4.5K. They can't seem to find my warranty and they are not helping fix this issue.

Faulty product. Dismissing customer service. We have had to replace the Aquatrol system five times in the last 18 months, as the board keeps frying. This has cost us $2000. Do not buy this product. They will offer to send a replacement, which, is the same faulty product.