Discover quality home improvement products at Hausvita. Shop for LED bathroom mirrors, acoustic panels, PU stone panels and more. Excellent service and fast shipping. Remodel your home today!
Hausvita (hausvita.com) has 100 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
hausvita.com
Website
hausvita.com
Category
Decoration & Interior
Location
Fresno, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 72% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I placed order.. and they ensure to deliver my panels in 3 days. never happen. The tracking number provided was fake. I very disappointed with this store. My order number is # Order Haus2381 ( Requesting my refund)
Don't Buy anything from this Website !!! Scammers
Response from HausvitaNov 25, 2024
Hi, I'm sorry for the trouble.
After checking, your delivery is on its way. You can track it through this link or check the original order page.
https://www.fedex.com/fedextrack/?trknbr=770112310869&trkqual=12028~770112310869~FDEG.
Sorry to keep you waiting, if there is any problem, you can contact us via email： [email protected]
PS
Pam S.
It took almost four weeks to receive…
It took almost four weeks to receive the samples which were more expensive than any other samples of similar panels.
I had to email the company a few weeks after ordering to find out where the samples were when I learned from them how long it was going to take. I had to order the panels from another company as it was too long to wait for the samples and then just as long to get the order.
I would be caution before ordering from this company.
Response from HausvitaJun 18, 2024
Dear ,
We sincerely apologize for the inconvenience you experienced with the delay in receiving your samples. We understand how frustrating it can be to wait for an extended period.
Our standard sample delivery time is 5-15 days, depending on local logistics. In your case, we see from our records that your package was delivered on May 20th. We did our best to track and update you during the process, and we are sorry that this was not timely enough for your needs.
We would like to highlight that our sample packages include five different colors and the cost can be deducted from your purchase of any full-size wall panel, providing added value.
We appreciate your feedback and have taken steps to improve our service. Starting mid-June, we have implemented a new warehousing plan to ensure faster delivery, reducing our shipping time to 3-7 days.
We understand the negative impact this situation has had on your experience. To make it right, we would like to offer you a full refund for the samples and provide you with a $50 coupon for your next purchase. If you are satisfied with our resolution, please feel free to contact us at [email protected].
We hope to have the opportunity to serve you better in the future.
Best regards
DE
Darwish E.
Not a Good Experience
took too long to receive samples. Finally, I got the samples which looked nice. However the felt backing seemed a little thin and bends easily. I had product questions so I tried the online chat but no live agent was ever available and I tried multiple times during the day and always getting the message to ask question and Hauvista will email answer only to never receive any answers and my inquiry never ever answered. So I ended buying from another seller
Response from HausvitaMay 31, 2024
We sincerely apologize for the inconvenience you experienced. We understand the frustration caused by the delay in receiving samples and the issues with the felt backing.
Regarding your inquiries, we did respond via our online chat system and sent follow-up emails to address your questions. It's unfortunate that our communication did not reach you as intended. We recommend checking your spam or junk folder in case our emails were filtered there.
We appreciate your feedback and are committed to improving our services. If you have any further questions or need assistance, please feel free to reach out directly at [email protected]. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for bringing this to our attention.
JS
JERRY S.
I never received my order
I never received my order
Response from HausvitaApr 28, 2024
We apologize that you never received your sample box due to a delay by the courier company. We have issued a refund for you.
BB
BBH
Very disappointing service
After being in discussions with this company for a couple of weeks and receiving a quote and delivery timing, I was advised they didn't have enough stock to send me as it had all been sold to Amazon. This was for a commercial project and I had clearly stipulated how much we needed and by when, and was told they could meet those expectations. This ended up costing us $9k+ more as we had to purchase from another company with less time for delivery. No effort was made to help rectify the situation.
Response from HausvitaApr 20, 2024
We apologize, as we previously responded, our inventory is only officially locked in once an order is placed.
In follow-up, we have had several communications with the other party, but have not been able to obtain additional inventory. We also regret missing an important customer like you.
BB
Buyer B.
Scammers!!
This company is exceptionally untrustworthy. They are based in China so take 24hours to respond to any questions. They hooked us in with an offer for a very large order of timber slat panels only to tell us a week before they should be arriving that they can not fulfill the order as they sold all the stock to Amazon. There are much better quality products available from other sellers of timber slat panels online. Do NOT waste your time with this shonky company.
Response from HausvitaApr 12, 2024
I am very sorry.
I have tried my best to hold inventory for you, but you should be aware that in most cases in the ERP system, inventory items are not locked until payment is made. We sent you an invoice for payment on April 3, but have not yet received payment.
As I said before, demand increased during this period to the point where we realized without anticipation that the stock was fully booked. We also got back to you as soon as the stock was sold out.
