HauseraReviews of hausera.com

Team doesn't exist for foreign investor seen that my bank Is not in loop. Twise they told me that I could participate on project but when they got Money, they told me that I can't participate. Better go in other platform in Spain: more serious people

The person who answered my call on Wed, April 1, was very pleasant but could not help. Because I had yet to receive a tracking number for an order I placed on March 30, I called customer service. I was told she was unable to provide one. I asked it my urgently-needed item shipped. She could not say it was or that it wasn't. I asked her to call the warehouse where items ship from. She said she did not have a number. She also said she was calling customers to say that orders could not be placed. I said what does that mean for me? She said she did not have any more information. I said I need to cancel the order because I did not have the time to wait to see if it arrived or not. Lost time meant my 89-year old father (who I have isolated due to the pandemic in a home with no sink) would go more days without being able to have a sink. I placed an order for the exact same item from another company. It arrived promptly. But then so did the sink that I tried to cancel from Hausera. I am now trying to have the sink picked up and returned. It is hard to rate a company that is impacted by staffing levels in a crisis. Maybe it is a really good company. In this case, it was frustrating even the warehouse could not be called for an update as to whether something was shipped or not.

I spent $137 for a new hose and nozzle for my faucet. You shipped it via UPS. UPS then delivered it to the local USPS last Thursday, 3-26. I have not received it and no one knows where it is. Why don't you choose a carrier who will actually DELIVER the product to the customers door. Now...I am out of $137 and no way to hold anyone accountable, since you provide no option to insure the order.

I was looking for a kitchen faucet and you sent me a different item. Then charged me 25% restocking fee.