hatsanusa.comReviews of hatsanusa.com

Hatsan has 3 major problems. Quality of the product, customer service and SAFETY ( Firearms delivery method used) Quality of the product. We bought Hatsan Mod 125 Spring Combo Spring Piston Air Rifle, 25 Caliber, which after (not even ) 30 days upon opening start to have rust all over the barrel and the metal elements. Once we contacted Hatsan, they asked us to send it back. (One month of silence and me pushing for root causes followed) After 30 more days all Shane (customer service) could say, was that they were sending a new one. He avoided my question. Clearly worried, that the new one would have the same quality issues, I asked for the third time what the root cause of the previous one was. Shane confessed, that they had not done the right quality checks and they forgot to put the protection oil (Attached evidence) Poor customer service. When you contact Hatsan (service AT hatsanusa.com) you must expect an answer anytime between 2 to 3 weeks. Apparently for them it is normal. Mr Shane will also try to avoid any direct question and therefore causing customer to send another email, for which you will be waiting in silence for days and days, etc…. Firearms delivery method used. Mr Shane shipped the Replacement of the Firearm. It never arrived and I had to investigate through FEDEX. All I could see from their tracking was “delivered” and a the proof was a photo of some grass in the countryside was attached ( clearly a joke) What Mr Shane did - and he never confessed it in writing – was that he had sent through FEDEX as a normal package, which was dropped outside the door in a dodgy neighborhood, while we were on vacation. This was the result of our internal investigation. Shane was hiding again from confessing The first Firearm had therefore been stolen. Now it is in the hands of teenagers/kids in the area This is very concerning from a safety standpoint. Even more by the fact that Hatsan does not honestly admit their faults and would rather ship another firearm so to keep the mouth shut I WILL NEVER compromise safety against ANY free Firearm shipping. Make no mistake! Stay away (SHAME on SHANE) I am giving 2 stars instead of one, for having sent me the second firearm

I am not sure, I think they need to go out of business from so many bad reviews. I bought a Hatsan invader Auto rifle $511 and a spark compressor for $450. I did receive an email response but it totally did not address my concerns. Honestly I think I am screwed. Wish I would have done a review search before I spent over $1000. My issue was not having any documentation about how to properly attach the brass air fill nozzle to the rifle. I may sell the rifle and compressor without ever using them. I might just cut my losses lick my wounds and invest in another brand cause it appears Hatsan is a sub par outfit. I mean attaching the air nozzle correctly should be a very important part of the instruction manual but they had nothing about how to do such an important Assembly procedure, which has a potential health risk implications from dealing with compressed air. nah! You know what …. Hard Lesson learned.