William M L.
VERY POOR QUALITY AND WORKMANSHIP
ORDERED 4 HATS (3) SMALL AND (1) MEDIUM. TOOK FOUR WEEKS TO RECEIVE, REQUESTED UPDATE ON DELIVERY, NO ANSWER. WHEN PRODUCT ARRIVED OUTSIDE PACKAGE WAS IN REASONABLY GOOD SHAPE. WHEN I OPENED THE BOX THE FOUR HATS WERE SMASHED DOWNWARD AND CRUSHED BEYOUND RESHAPING VERY POOR QUALITY MATERIAL AND WORKMANSHIP. REQUESTED RETURN AUTHORIZATION AND NO ANSWER. ALL THE HATS WERE ONE SIZE AND THAT WAS MEDIUM, NO SMALL. "CHINA CRAP"!
Response from Hat HeavenMar 24, 2026
Hi William, apologies for the delayed response here. Our hats are manufactured in the United States, and we've seen an influx of reviews about a company with a very similar name (Hat Haven). If your review is for them, would you mind removing your review? If this experience was with us, please email us at [email protected], we would like to rectify your issues.




