Hat HeavenReviews of hatheaven.com

I ordered a hat that was supposed to be similar to the gambler style hat worn by Ronnie Van Zant, what I received was a very cheap Dollar Store quality hat where the only similarity is that it was a hat! For over $50, i was sent a pressed cardboard "felt" thing that would not even be satisfactory as a halloween costume! Which brings me to the crappy customer service! These people offered me a 20% off coupon on my next purchase! I'll never buy from them again and I will encourage anyone considering buying from them to justset fire to your money- you'll get a better experience watching it burn.

Ordered a hat and the one I received was not the one I ordered and extremely cheaply made. The company offered me 50% off my order and a 20% discount for future order. I wanted a shipping label sent to me, they refused. Disputed with my credit card and was reimbursed. I think they deliberately sent me the cheapest hat and thought I'd be ok with their response. Never again

Please people. I’ve had terrible issues with these people. Takes nearly 2 months to be delivered. When it finally arrives it’s of poorer quality than something you would buy at a fancy dress shop. And to say it’s “hand made” is a total joke. Then it got delivered deformed. I requested a refund after sending pictures. They tried to negotiate with me. The. We agreed in a 50% refund and now they’ve just said they have issues sending money so can I request it in PayPal. Please please. Stay away. I’m all for supporting smaller companies but these guys think they’re smart and they’re just taking peoples money for a shit quality product. Not cool!

Product never shipped in time so I asked for them to cancel my order. They said ok and that I would be refunded. It’s been over a month and no refund still. Then they lied to PayPal and said my product shipped but it didn’t.

Do not order from this company. It is a total scam that leaves you without your money or product in hand. Once you order Hat Haven will send you many emails confirming order, updates, been shipped, etc but nothing is the truth! Save your money and shop else where!

I ordered two hats on April 20th and never even received a tracking number. Today is June 20th, and still no response from customer support.

Ordered a hat that was ill fitting- defective sizing. Contacted them to return it for a refund via their web form, no response. Called the number listed on their site and someone answers and says that is no longer their number. They do not respond other than auto-replies to any messages on Facebook Messenger or Instant Messenger. We also filed a BBB complaint and discovered they have an F rating with many people having the same experience.

HORRIBLE!!! DO NOT ORDER FROM HERE!! ORDER PLACED ON 4/28/25 today is 5/28/25!!! Have not received anything!! TERRIBLE COMMUNICATION! Asked for refund multiple times and constantly just say order on the way” FAKE SHIPPING TRACKING THAT HAS NO UPDATES!!! NEVER AGAIN!!!