Randy D.
I ordered a Braves city connect hat…
I ordered a Braves city connect hat (fitted) the first time around, and it came as an adjustable; I decided to keep it anyway, and gave it to my grandson. Ordered again and came within a week, but the size I ordered did not fit. This is the size I wear, so something is different in their sizes. I decided to return this one and get a bigger size, but it sold out, so I proceeded to get a refund, bought it for $47, and they charge 6.99 for the return. Somehow, I'm only getting back $33, this company absolutely is the worst! Will go back to MLB for future orders, safer.
Response from Hat ClubApr 30, 2026
We’re sorry to hear about the issues you experienced with your orders. We would appreciate the opportunity to look into this further and assist you directly. Please reach out to us at [email protected] with your order details, and our team will be happy to help resolve this for you.