Hat ClubReviews of hatclub.com

Order still hasn’t shipped

Terrible. I’ve been purchasing New Era hats since they were $18.99. I paid $55 for an off centered crooked brown SD Padres hat. Clowns. I’m Returning this trash tomorrow.

I haven’t got a package or update? Where is my package?

Just a heads up for anyone placing an order … If you need to do a return you get store credit and if your item goes on sale within days they will not credit your account. The quality may be great but the customer service is questionable at best …

Don't waste your time they don't honor their deals. They void orders with no explanation go anywhere but here

I ordered a fitted hat 3x’s and my order was cancelled all 3x’s. My last response from them was that someone will be able to respond soon. No response yet. I will not be ordering from them and I do not recommend.

Whatever you do, don't buy from Hat Club. This company charges an arm and leg for "premium" hats, but you end up getting cheap oddly shaped caps. And when you decide to return, they'll charge you a fee and all the shipping cost. No thank you, fool me once and I'll never buy from this company again. Highly recommend avoid

I wouldn’t give them any stars the company has a ridiculous return process and a hat priced at $52 is now costing me close to $80 dollars. I paid for the shipping to send it back for an exchange due to the wrong size ( even though I used the sizing chart) and now I have to pay to get my hat shipped back because they rejected my return due to damage. The damage was during the shipping the hat looked like it was folded in slightly in the pictures they sent me. The only option was to pay for the shipment back to me or to have them donate to charity! I have never heard of a company “donate to charity”. Why don’t you at the very least just send me my crap back so I can get rid of it myself. I can imagine there charity is reselling. This company will scam you every way possible during a return. I will never purchase from them again and I suggest anyone buying, Not to buy from hat club and buy from anywhere else instead!