rmorit01
Updated -- customer service is responsive -- Not worth it. Purchased a pair of crop maternity…
edited my review to 4 stars (from 1 star) -- AFTER reaching out to customer service -- Found out that the website misidentified the gift purchase as "final sale" -- the customer service person identified it was a returnable item and sent a QR code -- so the good is that they can fix the problem, however, the accuracy of information on the website needs to be doubled checked -- I appreciate hatch reads the turstpilot reviews and responds Purchased a pair of crop maternity jeans for my daughter. Jeans were a Christmas present, she owned an existing pair. Jeans came, don't fit as the other. Return policy is a final sale. Learned they have a new crop jean style out. I suspect they are selling odd sized, marked down from $228 to $168 as seconds as final sale. Very deceiving website practices.
Response from HATCH CollectionDec 29, 2025
Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear about the disappointment surrounding the fit of the jeans you purchased, and we appreciate the opportunity to clarify. While our denim styles are designed to maintain a consistent fit, slight variations can occur between washes and production runs due to the nature of the cotton and finishing processes. That said, our design and production teams work diligently to ensure consistency across all styles, and we include fit notes on most product pages to help guide sizing as clearly as possible. We’d also like to assure you that our markdowns reflect seasonal or style transitions, and we’re sorry if this was not communicated as clearly as it should have been. We regret that this experience fell short of expectations and would love the chance to make things right. Please reach out to our Customer Experience team at [email protected] and reference this review so we can explore possible resolutions together. Thank you again for your feedback, it’s invaluable in helping us improve. The HATCH Team