HaspelReviews of haspel.com

Response from HaspelJul 21, 2025

Thank you for your kind words and patience! We're so glad we could quickly resolve the shipping issue and that you're loving your new jacket — from the look to the fit and feel. We truly appreciate your support and hope to serve you again soon!

Response from HaspelJul 21, 2025

Thank you for your kind words!

Response from HaspelJul 21, 2025

Thank you for taking the time to share your feedback. We’re truly sorry that your experience didn’t meet expectations. Unfortunately, the item you requested as a replacement was out of stock at the time, and as it was a final sale item, our usual policy does not allow for returns. That said, we made an exception by issuing a free return label and offering a full refund to help make things right. While we do not have an ambassador agreement in place, we appreciate your passion and are always open to feedback from customers. We’re glad to hear you’ve found another option that suits your needs, but please know that our offer to issue a full refund still stands if you'd like to return the item.

Response from HaspelJul 21, 2025

Thank you for your honest feedback — we’re glad to hear the service met your expectations, though we understand how frustrating it can be when your size isn’t available. We’re constantly working to improve inventory and availability, and we truly appreciate your patience. Looking forward to having you back and helping you find the perfect fit next time!

Response from HaspelJul 21, 2025

Thank you so much for the kind words! We're glad to hear everything arrived on time and met your expectations. We appreciate your support and look forward to serving you again soon!