harttools.comReviews of harttools.com

Very disappointed after purchasing a 40volt 4AH lithium ion battery that was purchased along with a 40 volt leaf blower with charger. The battery has lasted less than a year, and I'm already having to replace it. You would think as pricey as this product is, it would be better made and engineered. I am replacing the battery through Amazon, but I will no longer be purchasing any Hart Tool products in the future. This item was purchased through Walmart without an extended warranty.

I bought some side dyke pliers and every time I use them it pinches the hell out of my hands leaving immediately a blood blister. Even my boyfriend tried to use them and does the same thing. We both wear gloves and it still will pinch our hands and immediately leaving a blood blister. I do not recommend buying them. If I could add photos to this I would show you pictures but it doesn't allow me. I will find out where I can do so so people will know and see for themselves.

I purchased a leaf blower vacuum and the battery does not charge. i called hart tools and after 30 min of wait, hung up. Tried to chat on line with no luck and sent a message with no luck either. Customer service is extremely bad and based on this experience, not worth the value of the tools purchased. Would have been better to buy it elsewhere. No after sales support

Got several where do I start the weedeater was good when it runs now I got to go buy one that really runs so I'm out 125 dollar minus what I can scrap it for maybe 4 dollars

Hart weedeaters are junk. This is the second time I have had a weedeater burn up. I carry a brush with me to clean the ventilation holes. Shame on you...

My Hart products are excellent. My customer service experience is terrible. Their chat does not turn on. Their text is not answered. I'm still waiting for a call back 3 hrs after leaving my number. I had a question about Ryobi attachments fitting on a Hart string trimmers. I'm going to buy one and if it does not fit, I'll return it to WalMart and Hart will eat it.

From day one I have had problems. Can't use the Self-propelled feature on my mower even on the lowest setting, it jumps and goes way too fast. Called in and got the run-around. It was missing the Grass stopper I spent about 2 hours getting shuttles around before getting help. They said no problem they would send it. After waiting a couple of weeks I called back to check. Was told they had 14 days to ship. Here I am still waiting. I was told I could not get a shipping date or a tracking #. I am still waiting. Terrible customer service. It is now 7/21/2023 and I have not gotten help. was finally told they would send the part but nothing.

I purchased the leaf blower and string trimmer combo both 40 V, of course. The string trimmer started smoking and failed to operate the second time I used it. I called customer service and waited for almost 2 hours for a not very nice person to finally answer. It turns out you have to take it into a service center. The service center near me turned out to be a guy in his garage. He doesn’t have time right now but if I’ll leave the serial number and the date I purchased it he’ll try to get back to me. I wrote to Hart Tools and they have been anything but helpful. Basically tough luck. That’s how we do things.