harttools.comReviews of harttools.com

Warranty repair is a complete joke. Customer service never answers phone after 45 minutes. They did call back but never solve the problem. When transferred your call goes back to original que. Appears to be intentional so they can kick the problem down the road in the hope that you'll give up. Service center not equipped to deal with repairs. Never will I buy another Hart tool.

I bought four batteries and they only wrkd not even a month and Wal mart won't take them back, my air pump does not work my saw went to crap and that's after I bought a fifth battery

I purchased a 20v 1/2" impact wrench and used it 5 times. Only works for 30 seconds now and no power. I have taken battery off and put on other hart power tools and they work fine, so the battery is not the problem. Wouldn't recommend👎🏻

The tools are a piece of crap I bought 2 kits and I have to back to Walmart to get a nother one the batterys dont charge and the tools don't work

I bought a Hart 40v weed eater with Edger attachment less than a year ago, now the battery won't charge. I tried calling in to Hart Support, at first I left a message, but still no one has returned my call. Called back and stayed on line over 6 hours and no one answered. Is your equipment that bad that your lines are so full and you don't have the time to return a call or answer? Who are you kidding, no one is that busy unless you are hiding from something.

Bought a shop vac, weed wacker and leaf blower all started smoking and died within a year.

We ordered a heated jacket through them. It was delivered at the end of the driveway and the box showed what the product was. It was stolen and when I called to let them know and to see if they would replace it. I was told no. Wasn't their problem

Almost a month ago, I bought the 4 pc impact gun, sawzall, drill and light combo. On clearance at Walmart. When I opened it up, i saw hand-written notes with customer service numbers and email addresses. I knew then that this was bought and returned already. Anyway, the batteries/charger did not work. I called customer service and to my surprise, they have a prompt for batteries and chargers that do not work. Not good. Some guy who could hardly speak English answered. I had to give him the serial number AND model numbers of: 2 batteries, one charger, the drill, the flashlight, the impact gun and the sawzall. With his language barrier, this took quite some time. I didn't understand why I had to give all that info, but I did. Then on hold for a long time. He comes back and says my request for new stuff is approved and will arrive in 5 to 10 business days. Sends me an email with a "link" for a survey of his service. There is no link. Write back, no reply. Write back the next day, no reply. Call back a week later, I get his sister on the line that I cannot understand. She tells me that the order was approved but not shipped out yet. She said she will make sure it goes out today. Sends me an email for a survey with a "link". There is no link. A week later, I call and i'm on hold for 1 hr, 23 mins, 5 sec. Some arrogant guy who DID speak English answered, look me up and said the order was approved but not shipped yet. Then he wanted to start a confrontation on the phone with me. I told him to keep the stuff and I returned the crap to Walmart and got my money back. Buyers Beware!