harttools.comReviews of harttools.com

I PURCHASED A 20V HART TRIMMER AT LOWES LAST SUMMER 2025 AND USED IT ONCE. I TRIED TO USE IT AGAIN, MARCH 2026, BUT NEED TO RECHARGE THE BATTERY, AND DISCOVERED THAT IT WON'T CHARGE, WITH ERRORS SUGGESTING THAT IT'S NOW DEFECTIVE. I CALLED HART CUSTOMER SERVICE, AND THE BATTERY SERIAL NUMBER INDICATES THAT THE BATTERY WAS MADE BACK IN 2020 (!) AND IS NOW OUT OF WARRANTY. SADLY, I DIDN'T KEEP MY PURCHASE RECEIPT (MY MISTAKE), SO I CAN'T PROVE THE PURCAHSE DATE. THE BATTERY IS NOW OUT OF PRODUCTION AND UNAVAILABLE. THIS WILL BE MY LAST HART PURCHASE.

I can’t recommend more NOT to buy Hart Tools. Read the warrantee if you are considering buying from them. My leaf blower didn’t last 6 months. In that time I used it maybe 8 times. The motor just stopped working. The price it would cost me to pay for return shipping is almost the price of a new unit. On top of that, there is NO return warrantee because they said the store I bought it from is not an authorized reseller? Very disappointed with the quality, more disappointed with the customer service. This is the response I got “Thank you for contacting HART. I’m happy to assist you with your inquiry. Please note that this seller is not an authorized reseller; therefore, the product does not include a manufacturer’s warranty. Should you need further assistance or have additional inquiries, please do not hesitate to contact us again. Sincerely, Tsholofelo Mathabe HART Support”

Hart tools ad said 1 7/8 in hose and attachments on the shop vav and when I received it it was only 1 1/4 inch the people at Hart were no help said it was a company cleva they were no help either I purchased the vac thru Walmart. Com could only talk to call centers .

Bought a 20v Hart polesaw. Stopped working the third time I used it when the cord in the middle section pulled apart. Hart has a nonexistent customer service department . You can call and call and no one returns a call. Walmart just tells you to call Hart and won't let you return the item once it's been used. Polesaw was extremely top heavy and unbalanced but had good power. Don't buy this product, even at a bargain price.

I ordered an auger on labor day sale. It is displayed as a professionally packaged item you would find in a store. I was shipped multiple boxes with no notification as to why. The first box was a hastily packaged auger bit that looked like it had picked up off a floor and boxed up by a child with coordination issues. It was in a plain brown box. No label, no sticker, no nothing, no company name - nothing. The 2nd box was a plain brown box with a manual in it. That's all I've received. I'm waiting to hear back from customer service. I just want what I paid for.

I bought 5 battery operated Hart tools from Walmart and on the 3 year mark all 3 batteries are dead. I bought Walmart insurance and Hart has a 3 year life and they won't do anything for me. My husband works in construction and has had the same batteries for over 12 years and using them constantly on tbe job. I have had theses batteries for 3 years and use them to do ALL YARD WORK. Do not buy Hart. Spend a little more and get the tools and the batteries that will last. Its sounds so skeptic that they die on the 3 year mark? I bought them in July of 2022. 🤔😡I am stuck with the tools but no batteries. The batteries I have are the 6 ah 40v, 2.5 ah 40v, 4ah 40v. Stay away from HART!

Self-Propel Transmisson failed in less than 3 years of the 5 yr warranty. Warranty claims process has been a joke. Transmission is not a stocked part (odd being as how these fail often on users) so im forced to wait over a month and a half for the part to be fabricated and shipped to the repair center across town. If a company cared of customers theyd replace the mower in this scenario but apparently they dont see a problem with a customer having to go without a lawn mower for nearly 2 months. This is the last of any HART item ill own and may go ahead and replace the other HART items i have just to avoid this nightmare again.

Hart push lawn mower payed almost 400$ battery went out after one summer replacement is 200$ for a battery ???!!! Will never buy hart tools again !!!! ON FATHERS DAY !!!! Thanks HART!! 👎🏽