The HartfordReviews of hartfordauto.com

Absolutely terrible onboarding experience. Total waste of time.

I have had car insurance since 1990. I have never had trouble renting cars or getting a loaner from a dealership until I started using The Hartford Auto insurance. The dealership in Texas said that underwriter is on the DO NOT LOAN A CAR list because they do not pay when a vehicle is damaged. Now I am without my car or a loaner. When I called customer service they said "Go somewhere else". This is ridiculous and completely uncalled for. I am so disgusted.

I had The Hartford from 11/23/2022 and cancelled on 04/16/2025. My premiums were deducted monthly. On 8/14/2025 I received a letter from a collection agency saying I owed Hartford $226.40. I never received any communication from Hartford. I went on to their web site and could no longer access my policy when it was effective. I called and they said there were days I owed from my last deduction as it is taken out retro but I couldn't verify this. I have to rely on what they email me. I think it's very dishonest they take off my previous policy on line and don't even contact you or send you an explanation of what they want to collect and just send you to a collection agency. Beware of The Hartford. Can't believe AARP represents them.

Harford Mutual Insurance Company - Be careful of insurance company read the REVIEWS! Update review On 2/7/25, 2:18 PM Vincent Ofczarzak wrote: Subject: Report of Potential Insurance Fraud Related to Claim Y4M75388ACKEY Dear Claims Department, I am writing to bring to your attention a matter concerning a recent claim I filed with The Hartford and Progressive, which I believe may involve elements of insurance fraud. On 09/30/2024, I was involved in a motor vehicle accident at the intersection of Hollman and Texas Avenue. The other driver, Zackery Coleman, an Uber and Door Dash driver from Phoenix, AZ, was involved in the incident. After the collision, I asked him if he had hit me on purpose. The police officer did not cite Zackery Coleman for failure to control speed, according to the police incident report. However, I must clarify that both my insurance company, The Hartford, and his insurance company, Progressive, have stated that I was at fault for the accident, as I was making a right turn at the time of the collision. Both insurance companies indicated that we didn't need an incident report to make their decision. The Hartford claims department is based out of Phoenix, AZ. After reviewing the details of the incident and the subsequent claims process, I realized that my initial statements may have inadvertently misrepresented the circumstances surrounding the accident. I had to get the incident report changed to reflect that I did not mention I was dealing with vision issues to the College Station Police Department. Understanding the importance of honesty and transparency in insurance matters, I want to ensure that all information related to this claim is accurate and truthful. I appreciate the efforts made by Mrs. Forster in processing my claim and reversing it to no fault. However, Progressive has not seen it that way. I am currently awaiting a response from Michael Rodriguez regarding the outcome of his review. I feel it is my responsibility to disclose this information to prevent any potential issues related to the integrity of the claim. I want to ensure that all parties involved are aware of the true nature of the incident. Please let me know if you require any further information or documentation regarding this matter. I am committed to resolving this issue in a transparent manner and appreciate your understanding and assistance. Thank you for your attention to this matter. Sincerely, Policy Number # 559******** Vincent Ofczarzak Sincerely Vincent Ofczarzak 3708 E 29th Street PMB # 105 Bryan Texas 77801 (979)344-**** User's recommendation: Be careful of third-party insurance Redpoint County Mutual Insurance Company. Harford Mutual Insurance Company Cons: Harford mutual insurance company third-party Redpoint County mutual insurance company. Location: Holleman Drive and Texas Avenue, College Station, Texas 77840, United States

Try not to get into an accident with anyone who uses Hartford. They are a run around, with adjustors that NEVER call back or return emails. 6 weeks in and I haven't been paid. Their automated system says they sent checks, they didn't. If you call in, they just send you to the adjustors voicemail, who never calls back.

Recently switched to Hartford through AARP, have had continuos coverage for over 40 years. We had to send in medical coverage info for health insurance, which we did three times as the kept saying they never got it. Afte the third time i sent them the document, i never heard back and stupidly assumed they received it. We just called to check on renewal amount and they told us they csncerled our insurance 4 months ago!! Never told us they cancelled our policy, now we have to pay enourmous amounts to get coverage as they totally screwed us. It will take years to recoup the damage they did. We have never had an accident. Will never do business with them or get insurance through AARP again.

My call with Hartford had to be the worst professional call I’ve had in years. I was looking for Professional Liability Insurance and after the rep obtained all my info, they said they think they had a company for me and would transfer me and give them all my information so far. I thought that odd but said ok. They passed me to Derick who asked how he could help me. Appears he didn’t have any of my information but my name and began asking me the same questions, when I asked what information was shared from my previous call he said only basic. I was annoyed since I had been asked very detailed information that I would now have to repeat. In the middle of one of the questions he said we don’t have anything for you and then hung up on me. I called back to complain to someone higher up only to be passed again and then received a recording to try online again or leave my information. I will never call this company again. Too many others that can assist me. I have an excellent insurance record.

Initially when I went thru AARP and purchased my Hartford policy everything appear great--good rates and simple switch. HOWEVER, following an accident in my driveway where I hit a shrub and needed to have a bumper replaced my premiums went from 173 per month for my 2 vehicles to 357 per month this is after 3o years driving without so much as a parking ticket. Essentially, the Hartford penalized me for this and wad going to get their money back with considerable interest with the rate increase. Needless to say, I immediately contacted my local Progressive agent who got me the exact same coverage at 115 per month. Nobody that I have spoken with has EVER heard of an insurance company pulling this type of nonsense. It feels as though they are taking advantage of people who signed up via AARP. to add insult to injury they have also charged me a fee for switching to another company.