John G.
I tried several times to order online…
I tried several times to order online and couldn’t even get to the payment page. Finally, several days later I was contacted by customer service. I ordered the harmonicas a week ago today and paid for expedited shipping,2-3 days, and at this point only 3 of the 11 items ordered have been delivered. Coming from two different places? On Friday I leave to start a month long tour. If the remaining harmonicas don’t show up tomorrow I’ll have to explain to my rockstar boss that he’ll only have a few of the $1200 worth of harmonicas we ordered.
Response from HarmonicalandAug 2, 2024
Dear John, On 7/25 You ordered 10 harmonicas not 11: On Friday 7/26 We shipped the 8 that we had in stock immediately by USPS 9434911206210621969526 and delivered on Tuesday 7/30 you signed for it. We shipped the 9th one that we got separately USPS 9400111206210699519262 and you got it 7/29. We paid for 2 shipping labels when you only paid for one and shipped 95% of your order within 24h. To sum up you got 9 harmonicas out of 10 delivered in 2 to 3 business days. We contacted you to ask if you still wanted us to ship the remaining one as soon as we get it or if you preferred a refund and you did not reply.