Harman International IndustriesReviews of harman.com

I won a discount on JBL headphones through a promotion at McDonald's. The headphones were pressing into my son's ears and I have not been able to return the headphones for 20 days. Harman, the company that handles returns, is stalling and won't send a return label. They sent a label 3 times with a picture of batteries and said it was a shipping label I don't understand anything. When I rang them they said they needed time to sort it out and didn't answer.

JBL HDI 3800 floorstanding speakers. I still haven't received a response from Harman.com about my JBL speakers. I am so unhappy with them that I might just put them in a closet so I don't see them anymore. I see the JBL brand all over. In my opinion, they are not high-quality products. When your shopping electronics you should not be considering JBL.

Ich habe den JBL-Kopfhörer bestellt und hatte Probleme mit DPD, aber Yendi hat alles im Vorfeld kommuniziert und gelöst. Bester Kundenservice!

Awful product, worse customer care. A catalogue of errors, repeatedly had to contact their so called customer care. Returned product (fiendishly difficult), no communication. Still haven’t refunded me despite multiple communications. *******AVOID*****

Like many others writing reviews I also have had a terrible experience with the warranty and don't recommend going for these products. They say it has to be a manufacturing defect which is almost impossible to prove if the damage is physical. There products aren't durable and the customer service team sound so sad and aren't bothered at all

Wir hatten defekte JBL Kopfhörer reklamiert da diese nach kurzer Zeit einseitig defekt waren Kundenservice per mail immer kontaktbereit,kostenlosen Retourecode zugesendet bekommen.Zur UPS Station gebracht und in kurzer Zeit neue zugesendet bekommen.Kundenservice sehr nett und hilfsbereit.Danke fpr die unkomplizierte,schnelle Abwicklung.

Retoure erfolgt, mit Abgabeleleg, trotzdem wird keine Rückerstattung gezahlt,ich werde nie wieder dort etwas bestellen!Kundenservice ist der schlechteste den ich in 40 Jahren kennenlernen dürfte!

I notice that all the Harman sites have bad reviews.. well I brought a pair of JBL BT510 headphones for my daughter for Christmas and two months in of light use the volume down button is stuck and they wont power on. As they were out of the Amazon 30day returns window I contacted Harman directly as they say they come with a 1 year warrenty. At first I was impressed with the speed of the response from the first email I sent at mid day on Sunday, after a few email exchanges on things to try they suggested that I contact who I brought them from [Amazon], when I explained that they had fallen outside of the returns window and I would like to send them back under the 1 warrenty complete silence.. thanks for wasting my time Radouen. I'll not be recommending your products or purchasing from you again. Thankfully Amazon have agreed to take them back for a full refund! At least someone has customer service right.