Harman International Industries, Inc., commonly known as Harman, is a subsidiary of South Korea-based Samsung Electronics that produces, designs and engineers connected products for automakers, consumers and enterprises worldwide, including connected c...
Harman International Industries (harman.com) has 53 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Appliances & Electronics · Stamford, Connecticut
Excellent
Appliances & Electronics · Stamford, Connecticut
Average
Appliances & Electronics · Shelton, Connecticut
Bad
Appliances & Electronics · Twinsburg, Ohio
Excellent
53 approved reviews, newest moderated first
Christian B.
Hinhalte Taktik ! Schlechtester Service ever !!! Finger weg !!!! Hab jbl ear buds gekauft die als wassergeschützt beschrieben wurden-1. Regen,etwas nass geworden-ladecase im ar... Nachfrage wegen Garantiefall ergab wochenlangen Email Verkehr ohne sichtbare Hilfe. Ich kann nur sagen,finger weg von harman(jbl) !!!! Wendet euch an Händler vor Ort, aber auf garkeinen Fall JBL -Kohle futsch!!!!!! Nie wieder werde ich ein Produkt unter Harman kaufen !!! Reinste Abzocke !
Malcolm D.
I Purchased a JBL Go4 portable speaker for a recent holiday, I was initially very impressed with the build quality of the device but when I tried to play music through it unfortunately the speaker had a fault. I contacted support and they initiated a repair request, something I thought a little strange for a brand new product as I expected an exchange. However I returned the item to Harman repair services in Leeds, I went on my holiday without the speaker and the speaker had a holiday in Leeds being repaired. I came home from my holiday and the speaker was waiting for me with a letter saying that the repair centre had replaced the main circuit board and the speaker, the only thing they didn’t change was the outside casing, again I thought a strange thing to happen why didn’t they just replace the whole speaker? but yet again when I played music through the Go4 it was still doing exactly the same thing, so I. Contacted the support again thinking surely they would replace it now, but no they initiated another repair request, by this point Harman repairs had, had my Go4 speaker longer than I had, I wouldn’t recommend purchasing directly from JBL as I did I would recommend buying from another supplier like Argos or curry’s who would give you an instant replacement, because harman support is none existent they just fob you off.
Christian H.
Lautsprecher kam defekt an, komplett abgebrochen. Der Untausch ist sehr anstrengend und zeitraubend da es über UPS abgewickelt wird und man das Label ausdrucken muss. Ein wirklich ausgesprochen schlechter Service! Nie wieder Harman!
Brett
Ear buds broke after 1 month of use, sent back replaced with the exact same product, asked me to send back again.. im disabled and walking to post office has been a nightmare. AVOID. these aren't cheap earbuds. 70 odd quid for one working earbud.
Dan
DO NOT ORDER SCAM COMPANY! They lablel packages with incorrect addresses on purpose and then have them shipped back to the ware house where they then claim to have not received it back and wont refund your money. Company needs to be put under investigation for fraud.
A J.
Nie wieder Harman! Ich habe einen hochpreisigen Lautsprecher gekauft. Der funktioniert nicht wie er sollte. Ich habe die Mängel angezeigt. Als erstes musste ich sinnlose Tests durchführen, die natürlich nichts bewirkt haben. Danach zur Prüfung und Reparatur eingeschickt. Das Servicecenter hat nichts gefunden. Kundenservice versucht nun mir einzureden, dass es kein Bluetoothlautsprecher ist, der zur Ausgabe von Audio entwickelt wurde, sondern nur für Musik von Streaming-Diensten. Noch dämlicher kann man die Kunden echt nicht verarschen. Ich habe erneut Nacherfüllung oder Ersatz gefordert und vorsorglich den Rücktritt vom Kaufvertrag erklärt. Mal sehen was als nächstes passiert. und Kundenservice scheint das Feedback für sich selbst auszufüllen. Ich wollte denen heute Feedback schreiben, nur war das nicht möglich, da ich angeblich an der Befragung bereits teilgenommen habe und zwar an allen drei. Also spart euch den Ärger und kauft wo anders ein. Produkte und Support unter allersau! Nie wieder!!!!
Jack
I ordered new ear pads (oval) at jbl.se for my daughter's headphones (JBL Tune 720BT). No instructions were included on how to remove the old ear pads and installing the new ones. I contacted Harman (owner of JBL) via chat. The "agent" couldn't help me and instead escalated the matter to a product specialist for further assistance. The next day, I received an email from the same person with instructions that later turned out to be incorrect. I tried following them in reverse to remove the old ear pads, but without success. I then replied, asking for clarification. A new email arrived with a link to a YouTube video, not uploaded by JBL or Harman though. It was for the Tune 500BT, which has round ear pads and are mounted differently than the ones on the 720BT. I responded again, asking if they were serious and if they even knew what the ear pads for the 720BT looked like. Nearly 3 weeks later, I still haven't received a reply. I eventually found several YouTube videos for the 720BT myself.
Sven M.
Ich habe einen Artikel zu spät erhalten, somit die Annahme verweigert und die Ware zurück schicken lassen. Seid einen Monat warte ich nun auf die Rückerstattung meines Geldes, doch ich bekomme immer nur scheinheilig Ausreden. Habe jetzt Paypal eingeschaltet, die werden das dann hoffentlich richten.