HarloraReviews of harlora.com

I had a terrible experience with Harlora. I received 4 items. 2 of the 4 were damaged and I attempted to get refund. The only way to reach the company was by email, and we had, literally weeks, of back & forth to get this issue resolved. I provided photos of the damaged items. They kept trying to negotiate the $ amount of the refund and we went back and forth for what seemed like forever. The final result was: I did not get a single dollar for a refund and they stopped responding to my emails. All I can say is that I was so angry that I got "screwed". No refund and 2 damaged items totaling $80.

If I could rate it a negative 5 I would!! I’ve been dealing with them since August 2021, that’s 5 months and still nothing. They refuse to give me a refund. The product is CRAP! I wouldn’t even donate it. They refuse to give me refund and I can’t send the product back because “shipping cost to much”. They offered me half credit after 2 months of emails. That was over a month ago and I still do not have the $72 refund (half of what I spent) credited back to me. This out of the country company should not be allowed to do business in the USA

This is Dr. Green. I ordered $1030 US of dressed from Harlora.com on August 27, 2021. The arrived TWO months after my order date of August 27th. It is too cold to wear any of the dresses ordered. I need a return label to return ALL the clothes to you. Pictures of all the clothes in the ORIGINAL Bags ALL UNWORN! Did not try on 1 dress. It is too cold now to wear any of them. I have reported you to American Express - the have credited me for the clothes you are refusing to have me return. In addition, I have reported HARLOW to the US Federal Trade Commission for FRAUD. Begin forwarded message: From: Subject: Report Fraud Account Date: November 18, 2021 at 12:30:52 PM EST To: Your report has been submitted to the Federal Trade Commission. Report Number: This is Dr. Green. You fools acting dumb as if I did not email twice explaining that the clothes arrived TWO months after my order date of August 27th. It is too cold to wear any of the dresses ordered. I need a return label to return ALL the clothes to you. Pictures of all the clothes in the ORIGINAL Bags ALL UNWORN! Did not try on 1 dress. It is too cold now to wear any of them. harlora Return Nov 2021.jpegHarlora Return Nov 11, 2021.jpeg I have reported you to American Express - the have credited me for the clothes you are refusing to have me return. In addition, I have reported HARLOW to the US Federal Trade Commission for FRAUD. Begin forwarded message: Subject: Report Fraud Account Date: November 18, 2021 at 12:30:52 PM EST Your report has been submitted to the Federal Trade Commission. Report Number: 141863667 Thank you for helping our work to protect consumers.

Took over a month to receive my order - Two of the items I purchased did not fit - could not return them - all they would offer was a $27.00 credit - Very Disappointed!! Plus the sweaters that I did order are not the quality for the price.

I’m very disappointed in the items I received definitely mis lead the quality Is terrible I ordered a black sweater and got a brown sweater two of my shirts had large spots of what looked to be ink on them definitely not the material that they claim they use!!! I ordered on 9-4 I did not receive my order until 11-5,I have emailed the company and of course I have gotten no response I would recommend never order from this company that claims that the products are made in the US!!!!because they’re definitely not!!!

My Harlora order took over a month to be delivered. When I opened the package, 2 of the 3 items were poor quality fabric. I was very careful in reviewing the fabric contents before purchasing. The sweatshirt wasn't cotton feeling at all...very polyester feeling. I contacted them for a refund and they offered me $10US and keep the items. I paid over $70 for the two items. I am waiting to hear back from their customer service. Very frustrating return Policy. Deanna G.

If I could give less than 1 star, I would. Ordered based on advertised product as "made and shipped from the USA" because I know sizing can be non-standard and I didn't want to deal with long shipping hassles. Nope - turns out this company is based in the UK. Strike one. Then the products arrived and despite ordering a minimum of 1 size larger, they were all skin tight and unusable. Strike two. Expecting to be able to facilitate a return, I contacted the company via their customer service email address. They proceeded to offer me an initial refund of one tenth the value ($10 for a $104 purchase). When I refused, they upped the offer to $34 which I again declined, clearly stating that I would be happy to return the product for a full refund. Just got a response that the refund offer has been upped to $42 (final offer). Where are they getting these numbers? Refund the full purchase price like a normal company. Was then told that returning the product would "be pricey" because it would be shipped back to Dubai. Ridiculous all the way around and a real waste of my time.

The shipping took over a month to receive. Currently trying to return 2 items for poor quality and size and can't get information to return. Overall quality of items is not great. Will not purchase from them ever again. There is no phone number to contact anyone. Can only email and response is very slow. By not allowing returns they don't stand behind the quality of their products. It says on the website you can't return for size issues; which is ridiculous for an online store.