HarloraReviews of harlora.com

The worst customer service ever!! They do not stand by their products. The description of the product did not even come close to what I received. The turn around time to contact customer service was insane. They gave me such a hard time about returning and was haggling with me about the credit. First offered $15 and now they just offered $34. I spent $106. Awful!!! This company should be taken off instagram!!

Please save your money .. international company so it takes a month to get your order which includes crappy quality clothes. You can’t return .. they just bargain with you to give you some money back and you keep. Thankfully PayPal helped me.

I would choose ZERO stars if this was an option. My order arrived, it is TERRIBLE quality, feels gross and not the material they advertise, definitely not worth what they are charging. Customer service is the WORST i've experienced, no phone number to call just email and their responses take days. they claim 24/7 customer service but take days to respond as soon as you want a refund. I see another reviewer was also asked to send photos, they told me that too and i refused. pretty sure i will not be getting my money back. DO NOT ORDER FROM HERE!

As others have advised, steer clear. I ordered 3 sweaters which took quite a long time to be delivered. The material is thin and itchy, so I asked for authorization for return and a full refund on the day the items arrived. I got a response after a few days asking for pictures. Of what? I have been emailing each day, asking for authorization to return for a full refund and am now inquiring as to whether I need to involve my credit card company and/or take legal action as they are not responding.My order # is 2243755 Update - after multiple emails, each taking several days for Harlora to respond to, they initially offered me $10. They upped the offer a few times after I told them that their website said that they DID have a location in the U.S. I needed to get the credit card company involved to dispute the charge & get a full refund.

Took extremely long (7 weeks) to deliver. The product material is flimsy and the ruffles on one dress is sewn upside down. Trying to return items and I’m being given an extremely hard time about it (several emails back and forth) even though their website states EASY RETURNS/EXCHANGES. As of today, it is still not resolved.

AWFUL COMPANY beginning to end. Placed an order mid August, they said it shipped September 5, and I did not receive it until 9/25 after I paid EXTRA FOR EXPRESS SHIPPING. Ordered 7 dresses- received 5. They did refund me for those two. I’ve been asking for a return label for one dress that does not fit. I’ve sent email after email. FINALLY I GOT A RESPONSE- it said “keep the dress and we’ll refund USD $7”. WHAT!!?? That is NOT what their website says. I paid $30+ for this dress and this company is a joke. Terrible customer services, slow or no response and the clothes are cheaply made and cheap looking

I ordered 3 tops, all of which were not even close to the measurements that were included in the item description (sizing was off by 1”-4”!) 2 of the 3 items ran very small and short - not “oversized and comfy”. The quality is also terrible - even if the sizing were accurate - the material is never gonna make your feel comfy … the 3rd item was more of a ugly yellow hue - nothing close to “cream” …. overall extremely disappointed. It took several weeks to get the order, the tracking never updated, but then it was just there, and it did arrive pleasantly packaged. But the contents fell way short. Trying for a refund, we shall see. I’d be happy to up my stars if it happens. First response was a “NO” with an option of $40 as a compensation as none of the items were “damaged”. They’re just crap. But be careful with their wording - I’d be surprised if I see all of my $100+ back. My advice - steer clear.

I had ordered 3 tops from Harlora. None of them fit and I requested (5 email requests) for a return authorization, to no avail. I spent over $100.00 on 3 tops that do not fit, and this company does not stand behind their product. This is not a USA company....SCAM.....do not ever order from them!!!!!! This is a piece of S*** company.....their quality is garbage.....there are other USA boutiques to order from do not order from Harlora.