Lauren
Missing items and ripped swing 😔
I ordered the sensory swing for my autistic 3 year old son for Christmas, it came to Christmas Eve and I was getting everything out for the man I’d paid to fit it, and there was items missing, and the swing itself was ripped, no pod to go inside the swing! Just not even able to put up let alone use. This was the only Christmas present I got him as he doesn’t understand presents and money was really tight this year! Im so disappointed. And my son has to go without his Christmas present! Harkla have refunded and sent out a new swing, still massively disappointed he didn’t get it in time for Christmas but it has been eventually rectified.
Response from HarklaDec 27, 2021
Hey Lauren, I'm so very sorry! This sounds like a massive mistake that we'd love to fix. I managed to find your order and customer service ticket. We've refunded your purchase and got a new swing out! If we can help make this right in any other way, please don't hesitate to let us know.