HargravesotcReviews of hargravesotc.com

Response from HargravesotcApr 16, 2020

Sona, we apologize for the mix-up of your order, did you contact us by phone or email to let us know your order was incorrect? These mistakes do happen sometimes and all you have to do is let us know and we would have sent you the correct product. As per our return policy on our website you have 24 hours after receiving the incorrect product to let us know. As long as you didn't open the vitamins we would gladly take them back in return for the correct ones! Thank you

Response from HargravesotcMar 17, 2020

Mary, Our website is updated everytime we receive an order. When you placed your order for 7 (2 packs) of the Ricola Herbal Immunity Supplement, we ran out because of the high demand for these products at this time. When an order is placed and the quantity is at zero our system automatically issues a refund so you dont have to wait for your money. I'm sorry you are upset that you were not able to get the product you want. We completely understand how frustrating it is. All you had to do was call or email us and we would do our best to find more of the same product or offer you something comparable. We are putting new products up daily to keep up with the demand for the Immune supplements. Stay well through these tough times Hargraves Online Healthcare

Response from HargravesotcFeb 19, 2020

Pam, I apologize for not responding sooner. I did send you an email a few days ago stating that you can send the rest of the unopened product back to us and you will receive a refund as long as it's in the same salable condition as when you received it. There should have been a product summary of what you purchased inside the package that was delivered to you, on that summary is our address.

Response from HargravesotcNov 27, 2019

Michael, If you do not notify us before leaving a bad review how will we know you didn't receive your order? We responded promptly after receiving your email, per our discussion in checking into your tracking number from USPS, it showed your order was delivered. As you stated you are going to check with your neighbors to see if they received it by mistake, please let us know the outcome, as we are willing to work with you on this. Have a wonderful Thanksgiving!

Response from HargravesotcOct 23, 2019

Antonio, I don't recall seeing an email from you or getting a call regarding your order that you have not received. If you contacted us directly we would have looked into this for you and would have resent your product. I clicked on your tracking # through USPS and as of 10/21 it said it was still out for delivery, which means your order is most likely lost in the USPS world. Please know once the shipments leave our facility we do not have any control over the mail system, we wouldn't know that you have not received your order if you didn't notify us. I have opened a case for your order through USPS and will be more than glad to rectify this issue. Although you will need to reach out via email @ [email protected] or call our Customer Service Team @ 315-887-5199. We cannot resend an order with just the bad review you left us.

Response from HargravesotcAug 6, 2019

Mysticguy, Let's tell the whole story, the product you purchased had the expiration date of 4/2020 listed on our website and it showed in the images we have listed of the product. We did not refuse to correct the problem, you bought 3 of the product and when you received them figured out that because you bought 3 and only take one every other day it would exceed the expiration date. You wanted to give one to a friend then have us reimburse you for the shipping charges. We offered for you to send the product back to us and we would give you a full refund, you chose not to do that. We have an excellent rating for not only customer service but backing our products. We did not blame you for not reading the fine print, the expiration date is not in fine print, its listed clear as day!

Response from HargravesotcJun 12, 2019

Laura, We are sorry you haven't received your order yet. I did look into this for you. You ordered your product on June 4th @ 4:15 pm and chose the standard shipping option which takes 3-6 business days to arrive. Because it was after 3 pm when you placed the order it went out the next business day. It was sent on June 5th. (Click on the link to see our shipping policy) https://hargravesotc.com/pages/shipping-policy Instead of leaving us a bad review, all you have to do is reach out to us OR click on the tracking # that was sent to you, you would see that it is still in transit and arriving late. We have NO CONTROL over the USPS delivery service. See tracking # below Tracking Number: 9400111298370289744175 Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. Status In-Transit June 11, 2019 In Transit, Arriving Late Thank you for your business