September 27 — my fully paid order with a prescription from September 23 still hasn’t been shipped. This looks like fraud — they took the money and are just stringing me along
CU
customer
I wish I would have read the reviews…
I wish I would have read the reviews first. I placed an order and didn't realize I could have gotten 70 pills for $6 more and I ended up paying $1 a pill. No returns so they conned me out of $57.83 for 60 pills. I thought shipping was free over $49
If it so easy why do they have so many negative replies and why no return policy. They could at the least agreed to an adjustment of some kind but all they want is your money. Still a bait and switch company
Response from HardypawAug 16, 2025
We’re sorry to hear you’re unhappy with your order. We do our best to ensure pricing is clear — on each product page, you can easily click to view the per-pill cost and compare different quantities (30/60/90 count) before adding anything to your cart.
Regarding returns, federal law prohibits us from accepting prescription products back for safety reasons, as outlined in our returns policy.
For shipping, regular ground delivery is always free on prescription pharmacy orders over $49, unless they contain heavy items or require expedited shipping.
We understand this may not have been the experience you were hoping for, but we hope this clarifies how our process works. If you have further concerns, our customer service team is here to help.
ML
Mercedes López S.
🚫 Warning to EU customers
🚫 Warning to EU customers – DO NOT buy from HardyPaw
I ordered a single bottle of a dog supplement as a private customer from Spain.
Despite HardyPaw’s own policy clearly stating that they do not ship pet food or prescriptions internationally, they processed and shipped the product without any warning.
The shipment was blocked by customs, and I was required to pay nearly 7 times the product's value in customs fees, health inspection, and broker services in order to retrieve it.
When I contacted HardyPaw for help, they responded vaguely, ignored most of my emails, and refused to take responsibility or refund the shipping.
It seems they ship internationally without verifying if the products can legally enter the country, and leave the customer to deal with the consequences.
This makes me wonder if they might be profiting from shipping charges, even when orders never reach their destination.
💬 Avoid this company if you’re outside the U.S.
It’s risky, expensive, and shows zero customer support.
Update;
Thank you for your response.
I had already contacted your support team several times but received no real help.
The issue was not about random customs fees — it was caused by HardyPaw shipping a product they clearly state cannot be exported internationally.
This was confirmed by customs.
I appreciate your polite message, but this problem could have been avoided by simply following your own shipping policy.
Hopefully my experience helps other EU customers avoid the same mistake.
Response from HardypawAug 14, 2025
We’re very sorry to hear about the challenges you faced with your order, and we completely understand how upsetting this must have been. International orders can sometimes be impacted by customs rules and fees that vary by country and are unfortunately beyond our control, but we recognize that the experience you had was far from ideal.
We’re committed to reviewing how we communicate international restrictions and potential costs so customers have the clearest information possible before ordering. Your feedback is invaluable in helping us improve
ED
Edana
I really hoped the reviews weren’t true…
I really hoped the reviews weren’t true but unfortunately they are. Luckily I can get my refund but I paid for priority shipping and never heard back nor got my item.
Response from HardypawAug 14, 2025
We’re very sorry to hear about your experience and the disappointment it caused. This is not the level of service we aim to provide, and we apologize for the lack of communication and the delay in fulfilling your order. We’re glad to hear your refund was processed, but we understand that doesn’t make up for the frustration you’ve felt.
We’ll be reviewing your case to understand what went wrong with both the shipping and communication, so we can prevent this from happening in the future.
AR
Amber R.
Awful customer service
Awful customer service. They do not refund. They do not care about their customers. This is a profit only company that makes no effort to bridge concerns and issues with customers. Save your money and buy from a different company. I have them on video more or less saying they do not care about why I did not receive my package.
Response from HardypawAug 14, 2025
We’re sorry to hear about your experience and the impression it left. After reviewing your order and your own confirmation, we verified that the package was delivered to the address provided at the time of purchase. Although the delivery was completed as ordered, we offered a significant discount and free shipping on a replacement as a goodwill gesture. While we weren’t able to provide a completely free replacement, we do strive to resolve concerns promptly and fairly, and we regret that this resolution did not meet your expectations.
LD
Lauren D.
Better off buying from Amazon
I ordered Whimzees from HardyPaw. The day before I received them I had an issue with one of my dogs and an obstruction from a previously purchased bag of whimzees from Amazon. HUGE DIFFERENCE. I still had an unopened bag from Amazon, when I decided to return them, Amazon said don't send it back and gave me a full refund, no questions asked. When I contacted Hardy Paw, they said I could return the Whimzees and they would charge a 15% restocking fee. Mind you, I received the HardyPaw box, opened to make sure everything was in it and literally just re-taped it to send it back. I asked that they not charge restocking fee and that was agreed. I paid a hefty amount to ship the box back and the refund was just processed - they deducted their shipping cost, which they said was non refundable. Lesson learned. You are much better off buying from Amazon, Chewy, Petsmart, Petco or Hollywood Feed as NONE of these charge the restocking fee - and Amazon doesn't stick you with the shipping fee. Big difference in who cares about their customers and who does not.
Response from HardypawAug 14, 2025
We’re sorry to hear about your experience and understand your frustration. Our return policy does outline restocking fees and non-refundable shipping costs, but we recognize this can feel disappointing—especially when comparing to other retailers. We appreciate you sharing your perspective, as it helps us evaluate our policies and identify where we can improve to better serve our customers.
We’re glad we were able to waive the restocking fee in your case, and we’ll review how we communicate return and refund details so expectations are clear before purchase.
DB
Danniboi B.
unattentive customer serivce and lack of organization.
Good morning so I am writing this review because genuinely Im very disappointed. I usually don't mind about leaving reviews but this time . I'm disappointed. I placed an order on a (Sunday March 23). Payed 10 dollars extra for 2 day priority and it doesn't say online that it takes priority 2 -4 ? Which I was told on the phone by customer service that its takes more days for priortiy. I'll be frank that's not how that works. If I paid for a 2 day only Shipping. It should've been here by Tuesday. Well I called like I had mentioned, speaking with someone. Well all they had to answer was ," Ooh I don't kown why it hasent been shipped yet?" Not only they just pushed my problem all nonchalantly. While I have 50,000 dollars of corals that need medication . Hence why the urgency and to top it off they only refunded me 3 dollars out of the extra charge for priority shipping when its 10 dollars extra? It's April 1st . And I still haven't received it. I know thing happen. But to be so unattentive and say I don't know why and the tardiness is horrible? Not a good answer for me. Disappointed with courier and Hardy paw.
Response from HardypawAug 14, 2025
We’re very sorry to hear about your experience and the frustration it caused, especially given the urgency of your order. We understand how important timely delivery is, and we regret that both our communication and shipping did not meet your expectations.
While shipping timeframes are ultimately dependent on the carrier, we recognize that our explanation and handling of your concerns should have been clearer and more attentive. We’ll be reviewing both our priority shipping information and our customer service processes to ensure we provide accurate expectations and better support in urgent situations.
LI
Linda
No responsibility taken for damaged goods or further costs
After many previous orders, this last order arrived damaged. I emailed them and received no reply.
Now ( one week after delivery of order) have received a bill from FedEx! Never had that before. They say I owe £65 for delivery and duties. Again, I emailed HardyPaw. This time they replied-they accept no responsibility for damaged goods or further delay and duty costs.
I will never order from them again!
My advise-do not order from them!
Response from HardypawAug 14, 2025
We’re truly sorry to hear about your recent experience, especially after being a valued customer on previous orders. We understand how frustrating it is to receive damaged goods and unexpected fees. While international duties and courier charges are outside of our control, we recognize that our communication should have been more prompt and helpful in addressing your concerns.
Your feedback is important, and we’ll be reviewing our processes to ensure we respond more quickly and clearly in situations like this.
