Hardware Online StoreReviews of hardwareonlinestore.com

Never got my product. I tired calling and they just hung up on me or put me on hold for so long. Don't purchase anything from here just to save a few dollars. Their fake.

Ordered product from them two weeks ago with no email confirmation. I emailed customer service with no response. Finally called and asked for a shipment confirmation and they sent me an invoice. Called AGAIN to find out there was a “glitch” in the website and they will refund my money. Was kept in the dark for TWO weeks! Worse customer service I’ve ever dealt with. Would highly recommend against purchasing through them!

These people are scammers. I ordered over $100 in Christmas lights and received no email confirmation. I sent an email inquiry with no response. I've tried to call multiple times and either I can't get anyone, they hang up on me or they put me on hold for so long that I just hang up. Just pay the extra money and go to Home Depot or the like. I wish I had read the reviews prior to purchasing. I plan to visit my bank to get the charges reversed. Scammers.

Ordered bulk glue traps on Nov. 10. Still have not received the product nor will they respond to email inquiies. It has been well over 3 weeks with no response. STAY AWAY from these scam artists.

Do not buy from them. We ordered a thermos glass bottle, and it arrived shattered. The order was supposed to ship in 3-9 business days, but we received the item in 28 days. The shipment of this glass thermos was in a cheapest USPS carton, so no wonder why it arrived broken. We do not recommend anyone to buy from them.

I am a gracious person, but this is the WORST SERVICE EVER. I have had the exact experience as the rest on this post. Ordered on Nov 2 and still no product, no email from them. I did send them an email inquiry, but no response. Their contact phone numbers are busy or out of service. I don’t believe the positive review, they must have posted it themselves.

This is one of the worst companies that I have dealt with online. I ordered a six-pack of light bulbs on November 2nd 2019. I paid for 3 to 9 business days shipping and handling. It has been two weeks and two days and still no product. I spoke to a representative last Wednesday that told me my product would be here by Saturday. Here it is Monday and still no product. I have been on the phone all morning trying to get a representative on the phone to see if the product has been shipped. After calling two different numbers and being on hold for 10 minutes here... 10 minutes there, just be hung up on I was totally frustrated. Finally I was able to get a representative on the phone who then told me that she sees my order in the system but does not know if it has been shipped and we'll have to contact the warehouse to see what the problem is. I then asked her how long will it be before you can get back to me to let me know if the order has been shipped yet because I'm ready to call my bank and get a refund from your company. She then tells me give her a couple of hours. If I have not heard from this representative within two hours I will be calling my bank and putting in a claim for a refund. This is absolutely crazy. I saw the same lights on Amazon for just a couple dollars more I decided to go with this company to save a few extra dollars and to support a brick-and-mortar company my chances would have been better with Amazon. I would have had my bulbs 2 weeks ago. Like I explained to the young lady... "if you guys don't have the product just let me know and refund me my money". When I place the order online it said in stock so I don't understand how they're selling product online where it clearly says that the product is in stock but then when you call them they say oh oh we didn't have it in stock and we have to send it from our warehouse. 2 weeks and two days later come on now. Something's up.

ARE THESE IN STOCK? ARE THEY GOING TO BE SHIPPED? SORRY I DO NOT HAVE AN ORDER NUMBER , MY PRINTER JAMMED. I PAID $ 69.12 ON Nov 04/2019 ON MY MASTERCARD AND STILL HAVE NOT GOTTEN THEM. IT READS: HARDWAREONLINESTORE CO 954-5655678 FL THE MERCHANT NUMBER IS 954-5655678, FL. REFERENCE NUMBER 0887 MERCHANT NAME HARDWAREONLINEST ORE.CO TRANSACTION CATEGORY HOME & UTILITIES: HOME IMPROVEMENT IT'S ALL THERE-IF I DO NOT RECEIVE THEM I WILL FILE A DISPUTE AT LEAST TO GET MY MONEY BACK. i WOULD MUCH RATHER RECEIVE MY PRODUCTS I PAID FOR. ALL CORRESPONDENCE HAS BEEN CAREFULLY BACKED UP AND REPORTED TO BROWARD COUNTY DEPARTMENT OF MANAGEMENT SERVICES.