Hardware Online StoreReviews of hardwareonlinestore.com

Purchased an item and has said processing for a week now. I emailed them to get status and no reply. There is no phone number to call.

I purchased something from their website, they instantly took my money, no reciept, no answer to my emails or phone calls, it has been MONTHS since I placed my order and never received it.

I ordered an 18 pack of kiddie pools on 3 Jan and never received the order. Card was charged on 6 Jan. Tried to call, their phone is disconnected. Total scam.

Bought some Havahart mouse traps from this store on 4 Jan 2020, at least I thought I did. As soon as I placed my order they took my money. Site said allow 5-9 business days for delivery. After about 7 business days I tried emailing their support team and heard nothing. I tried calling them that day too and their phone would just ring. After a few more call attempts finally on 15 Jan 2020 a lady answered the phone and told me that my order had been delayed because they had new people employees in their warehouse and that I should call back in a week to check-on the status of my order. She apologized for the inconvience and offered to give me a refund. Having faithat the time that they would come through on the order I told her I would call back in a week to get the status of my order. On 24 Jan 2020, I tried calling as the lady told me and kept getting a "call failed" (like the phone was disconnected?). I tried using a different phone as I thought maybe it was just my phone but that call also failed. Starting to feel hopeless about the situation and may be I had been scammed I decided to check their ratings (which I should have done in the first place). Reading the reviews I realized that this company may be a fraud/scam or just really bad (!!!!) and decided the best thing to do was call my credit card company and notify them of potential "scam/fraud" by this vendor. My credit card company was amazing and refunded my money. My recommendation is don't do buisness with this company unless you want a headache (are they real??). Even if the prices appear cheap you may end up paying more/wasting time in the long run. I will purchase from amazon as I know if I have trouble from a vendor they will step in and make things right, which they have done in the past for me.

is completly bad no respond email no attend phone no give me response i dont know where are me order and have more of 14 days.

I placed an order with them on November 13th. They took my money but that is the last I heard from them. I called and no one answered. Send many emails and no answer. If I ever make a trip to Ft. Lauderdale, it won't be pretty when I walk into their store. I'm like an elephant; I never forget. Avoid these people and their store at all costs.

Terrible service. Didn't have merchandise but didn't notify me or send credit. They reordered on my behalf and charged me the second itme but after emailing me a credit didn't process it. finally had to file a dispute with the CC. Spent a half day on the phone and still have not received a credit.

Do not do business. They charge your card immediately. They do not respond to emails. They may ship things if you call them. They sent me an incomplete order 1st go around, a month later I called them again and they sent 3 items they owed me but got a box of screws instead of a scraper set I ordered. They say they are too busy. Not to take your money though...