Hardware Online StoreReviews of hardwareonlinestore.com

I had order some pass 10 day but no tracking information, phone and email not answer.

Found suspiciously low price on bird netting, so ordered 5 of them. Initially site pulled up cost for 5 and I clicked on shipping, and got a reasonable charge for UPS . . . $9.00+ . . . so I continued with purchase, entering name, address etc . . . but, at end there appeared a HIGHER shipping charge of $17.00+ . . . the charge had doubled. I called support to complain and got runaround. Clerk first blamed it on computer, Then tried to make me feel guilty. Huh? Caveat emptor!

What we ordered was different then what was posted on line. Tried to work with their customer service agent Fran. She was extremely rude and not willing to pay. They do not have the product they advertied online and what they sent was unacceptable. She kept saying she had to leave before working with me the customer to resolve the issues. Fran put me on the phone with Miguel who hung up on me. I am refusing to pay a higher rate then they did to ship it back as well as a restocking fee for their website error. I have contacted the credit card company to dispute the charge. THE LOWER PRICES ON THE WEBSITE ARE NOT WORTH THE STRESS OF RECEIVING THE WRONG PRODUCT AND DEALING WITH THEIR CUSTOMER SERVICE DEPARTMENT!

ordered 4 sticks of wood got 1 in a tore up box and company won't return email. Update: since my review, the company finally made good on the order.

Flashlight that I ordered had no "insides"; that is to say, it had no place to put batteries so the light would actually work. Jewelry I bought broke the first time I wore it. I won't be ordering from them again. I have not tried to contact or send back items because it's just not worth my time. I will say, however, that I was concerned that my items would be delivered while I was on vacation. The customer service person I emailed assured me they would be put on hold at the PO, and they were. She was very nice.

This company literally has no customer service with very poor to no communication. They don't answer the phone. They give absolutely no infirmation on shippment of items. Never doing business with them again. I'm not confident enough they will follow through on any problem resolution. And if they did they wouldn't let you know what they're doing. They don't seem to care enough to give information unless asked through email and told about failure to respond to phone and previous emailsand finally a threat to call the BBB, then it's flimsy excuses but no real info.

Ordered 10 hose bib locks - while trying to print a copy of the invoice, got disconnected from the web - never received an email confirmation! I then determined that we needed 20 locks not 10, so accessed the website again and ordered the additional 10. Again, did not receive a confirmation email confirmation. Checked my credit card, they posted both of the transactions. Tried calling the phone number [(949 565-5678] and was informed that the cellular customer was not accepting calls!

I live 3 hours from this business. Today is the 9th day of waiting for "UPS" delivery. They finally sent me a tracking number but it was delivered to another zip code. Tried to call, they said were busy and put me on eternal hold. Next step is to dispute on my credit card. Buyer beware...