Well there customer service is. Definitely not. Working. I waited on hold for over 15mins for someone to come in the chat. I have been disconnected multiple times and I have not received email. For my. Issues with. The gameplay and. Promotions issues. I have been waiting over 2 weeks to get this. Resolved and. Still know response or. An attempt to make this. Rite. Please understand I do love hard rock. And I. Enjoy the platform it's. Fun and exciting. But the support is such a Disappointment
JJ
Jerry J.
I've played this casino a few times
I've played this casino a few times. When I would withdraw my winnings it will take me a few days to get my winnings to my bank account. When my friends play and withdraw there winnings is in there bank account in a few minutes. I have a pending withdraw now and still havent received it. Dont waste your time or money on this casino
JA
Just Another Face in the C.
The Good and the Bad as I See It
Addressing the most important question, yes, I have gotten paid. I've made over $20,000 in payout requests and have gotten all of it without incident. The verification process was a little annoying but not out of step with elsewhere. Given the expenditures in advertising and in the website and given the legal oversight and local legal exclusivity, I doubt this site's strategy is just to steal people's money.
Given the number of customers, I wouldn't give too much weight to some of the other gripes about the casino being rigged. You see a couple of unlucky people throwing that accusation around against every gambling establishment.
The better question is how good of a place is this to actually play? My personal experience was that when you first open an account, there is a daily inducement to try to get you to login each day. Outside of your typical first bet bonus, this would typically come in the form of boosted odds propositions. A typical day's offerings would usually be a few "boosts" that were still -EV bets because they were on sucker propositions like SGP, but also 1 to 3 bets where the player had the advantage. The boosts most likely to be +EV were the simplest ones - 1 market. Parlays would add vig to each leg to offset the boosts. It would not be hard to get say +160 on a boost where the true (no vig) market value would be +150. The problem was that the wager limits were always small. $25 to $50. Basically, Hard Rock grooms people to login each day and uses these boosts to profile who can figure out which boosts are +EV. I got my wagering limits crushed pretty quickly. Further, these opening boosts are phased out quickly for competent players.
The regular, day-to-day odds are not good. Frankly, the vig is sometimes even worse than -110/-110 on major markets (never better) and the odds are very unopinionated and therefore hard to exploit.
The location tracking is a little annoying but frankly works better than other places I've seen it.
It is nice to be able to do ACH transactions directly with your bank.
This push towards legal gambling with sites like this is not going to help the welfare of the sites that allow it.
Maybe if this site did not waste its money paying Post Malone, its odds would be better.
Mathematically, the reward points you get move the needle very little.
With my wager limits crippled and all boosts disabled for me, I have stopped playing here.
RB
Randall B.
Absolute scam
Absolute scam
Spent over 450
Only hit 2 bonus reels both for a 10 win.
Played 700 i total and won 200. Specials 9/10 lowest possible.
Social casino not run by hard rock at all,fraudulent,fake, sue them,thieves
EY
Eyez
Unfair Suspension
I had to cancel and resubmit my withdrawals because it was not moving past review. I have put in so much money to this platform and when it’s time to receive my payout my account is suspended. My account has not been reinstated and I have not been able to receive my withdrawals.
WA
wahooman
Best sports book around
Best sports book around ! Great promotions and the customer service is quick and helpful . easy quick instan cashouts!
IS
iskandar Shiekh A.
Stay away
The odds are fixed. This casino is a scam and a ripoff.
They let you win a couple of hundred $ then you will lose all your money.
There is no way to win a large amount of money.
If you are looking to lose some money. This is the perfect place for that.
I was a VIP customer at 888casino for 3 years. When they decided to close the business, they partnered with Hard Rock Bet Casino and advised me to join it. I shouldn’t have listened and should stayed away.
Sooooooo…
Stay away
