Hard Jewelry®Reviews of hardjewelry.com

I placed an order on November 28, understanding that it may arrive a few days after Christmas. After requesting a refund twice they decided to ship my items. It is now January 9 and may be at least another week before it arrives. They never responded to my emails. I will be contacting my credit credit card company. Just another poorly run small business. Update; I received my order on 1/13 and they did offer to provide me a shipping label and refund. The products received were nice and after all of this, I didn't really want to go through the refund process.

I ordered my friend a necklace with pendant on 12/1 and it just now shipped on 01/05 (Arrived 01/13.) This is after repeated emails and suggestion to cancel by the company. They offered so many excuses and today I let them know i’ll be writing a review and i’m not cancelling the order, they finally shipped it, but blocked my acct. Beware of this awful customer service that blocks you, to avoid an accurate and balanced report of the company.

I spent over 175$ on a singular necklace from HJ and although the necklace was nice, the shipping was HORRENDOUS!!!! i ordered this piece during the black friday sale in mid/late november, and was assured that my package would arrive before christmas, low and behold, it hadn’t even SHIPPED by christmas. i got my necklace two months later. i am very disappointed. false advertising, very disappointed.

Ordered jewelry for our nephew in November and I feel like we’ve been scammed. The bracelet never came, we had a very unhappy boy who didn’t get what he asked for on Christmas morning and it just goes to show you how evil companies like this are. Hard jewelry is 100% a scam we’ll be contacting our credit card company to report the charge from these people as theft. DO NOT SHOP HERE!!!

I spent a lot of money on jewelry for my daughter for Christmas. I ordered it November 24, and it still has not been delivered to USPS for shipping. I asked the company to cancel the order. The email response said they “could not” do that but I should return it when I receive it. Their return policy was either created by a toddler or intended to prevent returns, as it requires a handwritten note. I do not trust that I would ever see the refund. I will not buy from this company again.

I ordered a ring as a Christmas present. Free shipping was supposed to ship out within 5-7 business days. It's now been 20 business days (no, I didn't include Christmas) and according to USPS, the item hasn't yet even been shipped because even though a tracking number was FINALLY created, the manufacturer hasn't yet given USPS the item to ship. I doubt this'll even arrive before the gift recipient has to go back to college in another state. Customer service has been completely unhelpful and also gave me a different estimate for shipping than what is posted to their website. They didn't respond when I pointed that out, nor did they respond to my query about why USPS hasn't received the item to ship (7 days after they created the shipping label). I will NEVER buy from this untrustworthy company again.

If I could give 0 stars, I would. Lied to everyone about shipping until after their big sale, and is NOT responsive at all. Then they had the AUDACITY to post on their story that they prioritize bigger orders?? I don’t even think i’m gonna get my order- it’s still in “utah” waiting to be sent to ups and has been for 25+ days. I’m so disappointed. especially since I don’t have a lot of money to spend for presents. I still decided to get hard jewelry for my girlfriend for christmas because i thought the heart pendant would be a cool gift for her. They told EVERYONE multiple times we would get our orders on time BEFORE christmas. now her main present isn’t here and i feel ripped off and like this place is a literal scam. do better hard jewelry because im never ordering from you again unless you rectify this.

literally said my package would be shipped to my house in 15-21 days. it’s been 28. he posted on his story saying if you got standard shipping he PRIORITIZES his customers, whoever orders the most will be shipped out first, and whoever ordered the least will be shipped out last. that’s not how u treat your customers! not only that but my friend ordered something 3 days after i did and he got his stuff like 3 days later with standard shipping. it’s actually crazy!! no one is helping me, the customer service is a joke. he said everyone who ordered on black friday, their package would come on time for christmas. im really sad because i’ve been such a huge hard jewelry fan for the longest time, always purchasing stuff. it makes me sad that ive been having this experience