Hard Jewelry®Reviews of hardjewelry.com

This company is an absolute mess, they used to be really good before they got more popular. CEO is super unprofessional and the quality of the jewlery is absolutely not worth the price - all of the pictures on their website are misleading and typically are ONLY of the sterling silver pieces -meaning if you buy a stainless steel piece, it will have horrible detail and basically look like a blob (the septums specifically are an example of this). The customer service is beyond insanely bad. I literally dont know how theyre still in buisness. They take days to respond to genuine issues (such as broken or missing items) and when they do respond its a short unhelpful answer. Stay away from this company and save your money- there are better stores that wont steal your money and gaslight you.

Buyers beware!!!! HORRIBLE customer service!!!! 1. Ordered for Black Friday and received the order after Christmas and my butterfly earring broke within a week and emailed a bunch of times with no response! 2. our 2nd was shipped to the wrong address and talk to USPS and they said to contact Hard jewelry and of course no response to those emails either and there is no phone number to call! They are gonna lose SO many customers with that kind of service! They need to respond to emails or put up a customer service phone number to actually speak to someone!

Ordered on November 30 and it didn’t ship until 1/10. Beyond ridiculous. Still haven’t received it either. Would recommend to stay away

Do not waste your money. It’s been over a month, and all they do is send automated messages back.

Ordered product before Christmas. As of today still have not received. Return emails are a joke from this company. I assume they are a sell buy company. Meaning they have no product but order it once you have purchased from them. They could not possibly have inventory and take this long to ship. Many excuses from them. I plan to file a complaint with the state of Utah.

I placed a pretty expensive order on December 4, 2023. I have yet to receive it. I have followed up and only get a “form” response to my email.

So, I ordered a necklace for my daughter before Christmas. Today is January 13 and it still has not even shipped. I knew that I had ordered it too late to get it in time for Christmas, but this is RIDICULOUS. Today is Saturday and my email says that on Thursday, January 11, the label was created but that USPS still does not even have the item. I know that places will often print the label and wait a while before handing it to usps, but they didn’t even do that. They made NO MOTION toward mailing this until January 11z I would avoid. Sellers need to realize that it’s not only about the product, but customer service as well. And waiting almost a month for something to not even have shipped is bad business. Heed my warning!

I will begin by saying I messed up regarding the shipping. But when they say 15 to 21 business days they mean 15 to 21 business days. I got something for my grandson who lives an hour and a half away from Ogden Utah where hard jewelry is located. Ordered it on December 9. It was just received today January 12. Yes there was a holiday but what a joke. Also, they say free goodies in My grandson❤️’s package they put in a zip tie type ring sizer are you kidding me wow. They communicate, but all they do is give you words.