Happy SleepReviews of happysleep.com

While the sleep study and initial process with your company were seamless, sending me to an out-of-network provider like Lincare to get my CPAP machine was completely unacceptable, especially since I was never notified until the bills started pouring in. I have tried to resolve this for months, getting nowhere with either company. Lincare is an absolute nightmare to deal with. They continue to harass me with unwanted auto-ship supplies even after I have explicitly asked four times and emailed them to stop. To make matters worse, my co-pay was tripled without warning, and someone at Lincare even had the audacity to forge my signature on a contract. The lack of ethics, communication, and basic accountability here is appalling.

I used the ring before and after getting a cpap machine with a real and local sleep doctor. The ring didn’t know the difference it registers the same even though my API went from 15+ to 4 or less. My Apple Watch also showed dramatic improvement in my sleep disturbances. The ring didn’t know the difference. I contacted support they gave generic info and claimed more accurate than the actual cpap machine. The real doctor dismissed the ring as no valid. Save your money. Great concept but dies t work

I have been a CPAP user for 30+ years. Have not been able to find a good sleep doctor and my CPAP was getting older. Wanted to avoid my 4th sleep study at a medical facility to get a new RX for a replacement CPAP so I tried Happy Sleep. Got ring and slept without my CPAP for 3 nights. Very poor sleep. Sent my ring back and scheduled my appointment to have zoom call with DR. I missed the appointment and life got in the way. I called them and rescheduled and they initially assured me my results would work so I rescheduled my appointment for zoom call. 1 week before call, received a call that said they needed more data. I asked what happened to my original and they said they thought they needed more. The results from my initial 3 nights was absolutely conclusive....3 nights of absolute horrible sleep. Said they were sending me a new ring. I explained I wear an OURA ring and know exactly what my sleep issue are. they continued and said that would not work. I said I didn't want it.....use my results. They called again. same conversation. No specifics...just needed more data??? Today, my calendar received notice to have consultation. I did. Identified my self and the first thing the NURSE...not Doctor, said was they needed more data. I said I was not interested in redoing the ring test and we hung up. Very unhappy and while no cost were mentioned with the re testing....I believe it was implied if I would have continued the conversation. No interest in what the customer needs or wants. Horrible service.

I wore the ring for a week then sent a message asking how I get my results appointment. No response. Total rip-0ff

The ring didn’t fit as it did with the ring sizers. The doctor or whoever did my intake and diagnosis did not listen to me at all. She kept insisting I have very mild sleep apnea. I explained I have had the same sleeping issues, including insomnia. These were disregarded. She said she manually changed my results. I feel like they tell everyone they have sleep apnea. I don’t know if it’s just to sell C-pap machines, but it definitely feels that way and was not an accurate study or diagnosis

I have to admit I was skeptical at first , however after having the first discussion with my clinician via tele-health , I felt pretty good about giving this a shot , It is 1000 times better doing it at home with a non invasive ring, if you’ve ever had a sleep study done at a lab , you will understand. At first they send a sizing ring and then after you try those on and find the correct ring size you go into the app and pick the size that worked best, a few days later you get the ring and charging dock in the mail. I used and still use it every night . In the morning you get a report giving you the basics of how you slept. After a few days another tele- health appt. To go over the details. They have a better reporting tool than what they share in the app. We went over everything and all the options to help my sleep apnea. We decided an auto PAP machine was the way to go so now I’m just waiting for that to happen. Super impressed with how easy this was!! The only criticism I’ve can offer is to speed up the process from getting the ring sizing to the actual ring. Thanks!! Steve

Changing my review…..Everything was fine until the report came and I needed cpap supplies (according to them) which I cannot get without them sending in the report themselves, The cpap supply company the report clearly states I should choose myself won’t accept it from me because I’m not a doctor. Now I can’t get in touch with anyone. I have sent text messages from the happy sleep app, responded to the email from the care team they sent me, 3 times but nobody responds. This is terrible. I want this same energy from them when they attempt some type of payment if Medicare don’t fully cover their fees. Don’t contact me then, since you can’t be bothered now that I need assistance.

** update 6/20/26** I did get a full refund for the oral appliance treatment, it took a long time but it showed up. I also got a call from the new manager in charge of this branch who wants to make things right. They no longer work with the dental company Dentulu and have a new program and system in place. I'll update again when I see how that pans out! (end edit) The support for the ring itself was fine, and it seems to work pretty well for diagnosing sleep apnea. There were some challenges with fit (size of ring was slightly smaller than the ring test size appliances due to the protrusion for sensor) The initial experience was fine, they processed my insurance properly, and were attentive to my messages. The problem came when I got a call asking if I would like to use their company to deliver and fit a mouthguard for mild sleep apnea. I agreed and shelved out $1,300 for the care and appliance to get that done. The payment was made through HFD, a 3rd party finance company which offered 6 months same as cash. Then the circus began. They were using a company called Dentulu to do virtual dental visits. The customer service and quality of care was sub-par, the scheduling, the communication very poor. The appliance itself was horrible, and I worked with them to send it back to make adjustments, but it had bands on the sides which attached with large protrusions, and when placed in my mouth made it hard for me to close my mouth, thereby causing me to sleep with my mouth open and totally drying out my mouth, of course! After sending it back and working virtually with the dentist and lab several times, it was still not acceptable. This took so long, several months, so that when I did my 6 month follow up with the sleep doctor there was nothing to review, as I did not have a properly fitted working device! I was then informed by Dentulu that I could receive a refund for the oral device. I contacted Happy Sleep to ask for that refund. At first they told me they could not find my payment. I had paid off the entire balance of the financed amount by then, and when I logged into HFD for my balance to show them, it showed a missed payment, which was added AFTER I had paid the balance well before the 6 month term was up. I've called HFD several times, they have sent me a letter confirming my payment was made in full, yet in their system there is still a missed payment showing, and they have not resolved that. I am concerned about that not being corrected. The Happy Sleep people keep telling me a "refund is being processed" but they use a 3rd party again, apparently and they have been unable to speed up the process. It's been over a month now since I requested a refund and I still have no idea how much it will be and how long it will take. I have no direct contact for the company processing the refund. I just keep being sent assurance by Happy Sleep's customer service "this issue is a priority and thank you for your patience." So, due to all of this, I do not recommend Happy Sleep's Ring for anything except the actual diagnosis of sleep apnea. If they reach out to you to arrange care after that I would run for the hills! Get your oral appliance through a local dentist, or a C-Pap through your PCP. I'm left having lost $1,300 and have no device, and still have to deal will this billing issue with HFD. I'm a Health and Wellness Coach working in Functional Medicine, and I know sometimes there are glitches and problems to work out with medical companies, but this has been a very bad experience, except for the actual ring diagnosis.