HappypawtagsReviews of happypawtags.com

Response from HappypawtagsDec 17, 2023

We sincerely apologize for the inconvenience caused by the placement of the holes in our dog tags. We strive to provide high-quality products that meet the needs of our customers, but we fell short in this instance. We understand your frustration about the lost tags and regret that you had to experience this. We are committed to addressing this issue and making sure that our tags are more durable and secure. We will be reviewing our manufacturing process to identify areas for improvement and ensure that the holes are positioned further from the surface, making it more difficult for the tags to detach. In the meantime, we would like to offer you a replacement for the two tags that were lost. Please contact us directly, and we will be happy to send you new tags at no cost. Additionally, we would be grateful if you could provide us with any additional feedback you may have about the tags so that we can continue to improve our products. Thank you for your understanding and for bringing this issue to our attention. We hope to regain your trust and continue to serve you in the future.