Happy HeadReviews of happyhead.com

Response from Happy HeadMar 5, 2025

Hi Luke! We are sorry for the bombardment of emails/texts/phone calls regarding your Annual Health Update, since we are a prescription hair growth company and work directly with dermatologists, we have to check in every year to see how your treatment has been going and if there are any updates to your medical history. We actively reach out to make sure we receive those updates and to ensure your treatment doesn't go uninterrupted and you can keep working towards your hair growth goals.  While you are able to unsubscribe from our marketing emails and texts, since this is a medical follow-up call, we do attempt several times to reach out in order to ensure you want to continue usage. However, if you are no longer interested in continuing your Happy Head treatment, please be sure to give us a call, send an email, or chat with an agent to ensure your subscription is canceled.  Thank you again for your feedback and we hope to hear from you soon!

Response from Happy HeadMar 3, 2025

Hi Ben, Thank you for reaching out to us regarding your recent cancellation request. We truly appreciate your feedback and understand the importance of addressing your concerns promptly. We understand that circumstances can change, and we want to ensure that you have the best experience possible with our services. Since we offer a variety of products and subscription options for our customers, we would like to discuss all possible options and solutions to any issue you may have. Happy Head offers more customization options than most others, and working together with your assigned Happy Head dermatologist, we can always customize your prescription to something that may suit your needs better. Or if it’s subscription updates, we can always adjust the renewal date or frequency so that it works better for you and your lifestyle/routine.  We will honor any request to cancel a subscription, as we provide multiple channels through which you can contact us, but we would like further feedback so we can better our services moving forward for you and everyone else! Thank you again for your feedback.

Response from Happy HeadMar 3, 2025

Hi Thomas, Thank you for reaching out to us regarding your recent cancellation request. We truly appreciate your feedback and understand the importance of addressing your concerns promptly. We understand that circumstances can change, and we want to ensure that you have the best experience possible with our services. Since we offer a variety of products and subscription options for our customers, we would like to discuss all possible options and solutions to any issue you may have. Happy Head offers more customization options than most others, and working together with your assigned Happy Head dermatologist, we can always customize your prescription to something that may suit your needs better. Or if it’s subscription updates, we can always adjust the renewal date or frequency so that it works better for you and your lifestyle/routine.  We will honor any request to cancel a subscription and process it right away, we deeply apologize of the cancelation of your subscription wasn't properly updated and would be more than happy to refund any orders processed after the confirmation of the cancellation was sent. Thank you again for your feedback.

Response from Happy HeadJan 29, 2025

Hi David, We never meant to be unclear about our services and since consistency is key with any hair loss treatment, we are a subscription-based service. That being said, you can always adjust your order dates online or contact us if you prefer to change your subscription frequency. We do mention on the homepage, checkout page, and account page of our website, that Happy Head is a subscription service, as well as stated in your email receipts.  It’s important for new customers to try the treatment for a minimum of 3 to 6 months. Like all other hair medicines, Happy Head requires consistent use and may take up to 6 months to see any type of results. Please note that one bottle won’t yield the desired results, which is typical with any generic or competitor's medication as well. Thank you again and we wish you all the best on your hair growth goals!

Response from Happy HeadJan 23, 2025

Hi T, We are sorry to hear that your solution has crystallized/become cloudy and appreciate you bringing this issue to our attention. Please note that changes in color and/or consistency may occur depending on the temperature during shipping as it moves from the pharmacy to USPS facilities/trucks and back into a warmer home. The cold weather and fluctuations may cause your solution to turn cloudy and/or crystallize. Rest assured, the efficacy of the prescription medicine is exactly the same, however, we understand that the product is more difficult to use and for this reason, we’re more than happy to replace any of your bottles, free of charge, if you received any product in this condition.  Moving forward, it's important to note that this issue might occur during the winter as many states are dealing with unexpectedly colder temperatures this year but again always happy to replace any bottles that are affected! Let me know if you have any follow-up questions! I’m more than happy to discuss our products and services with you. We appreciate your patience and understanding.

Response from Happy HeadJan 14, 2025

Hi John! We are sorry to hear that you didn't receive the results that you had hoped for while using Happy Head. Since hair growth medication isn't a "one size fits all" solution there are many options that we do offer that may provide better growth and results! Have you thought about trying a stronger treatment or adding a topical and/or oral medication to your daily hair care routine? We offer hundreds of customization options, including our Topical Dutasteride or Advanced Formula, which combines Finasteride, Dutasteride, and Minoxidil with a blend of additional beneficial ingredients.  While more expensive, our prescription medicine is stronger than what our competitors offer (e.g. 8% Minoxidil vs. 5%), and we offer a free consultation with a board-certified dermatologist and free ongoing support from our team of hair specialists. Many of our competitors simply have nurses or general practitioners available with no direct patient contact. We do offer many cheaper alternatives like generic oral prescriptions, or even a discount on bulk orders of your prescription! Thank you again for your feedback John, and we wish you the best on your hair growth journey!

Response from Happy HeadJan 14, 2025

Hi L,  We understand your frustration when it comes to having to upload both your ID and a video verifying your information. The video is required mainly due to the state you reside in, and laws requiring our doctors to further confirm that you are the one receiving the medication. All that is required is a short video stating your full name, date of birth, as well as your hairline/scalp for your doctor’s evaluation. We take your healthcare very seriously. Our doctors are required to verify your identity in order to issue a medically responsible diagnosis. We understand that there are security concerns, and Happy Head uses industry-standard security to keep all of your private information secure. Thank you again for the feedback & we’re rooting for you!

Response from Happy HeadDec 30, 2024

Hi Rudiger!   Since consistency is key with hair loss treatments, we are a subscription-based service. That being said, you can always adjust your subscription renewal dates/frequency. We do indicate on the homepage, checkout page, and account page of our website that Happy Head is a subscription service as well as stated in your email receipts. It’s important for new customers to try the treatment for a minimum of 3 to 6 months, like all other hair medications, Happy Head requires consistent use and may take up to 6 months to see any type of results. Please note that one bottle won’t yield the desired results. We understand that circumstances can change, and we want to ensure that you have the best experience possible with our services. Since we offer a variety of products and subscription options for our customers, we would like to discuss all possible options and solutions to any issue you may have. Happy Head offers more customization options than most others, and working together with your assigned Happy Head dermatologist, we can always customize your prescription to something that may suit your needs better. We will honor any request to cancel a subscription, as we provide multiple channels through which you can contact us, but we would like further feedback so we can better our services moving forward for you and everyone else! Thank you again for your feedback.