Carissa T.
Not consistent, with unhelpful customer service
I've been a Happy Head customer for three months. The first month I received my formula, it smelled really terrible- like sulfur. The mailman handed it to me, and remarked on how bad it smelled, even through the packaging! I just thought that it was normal, so I used it for that month, and apologized to family and friend's for how bad I smelled. Then the next month, the formula came and it smelled amazing. Just like peppermints. I loved using it. It was refreshing. I assumed that the first formula was just a bad batch. I just received my third formula a few days ago. Once again, I could smell the terrible sulfur smell through the package, and my heart dropped. There is no peppermint smell whatsoever, just sulfur. I contacted customer support, and they basically told me they couldn't help me, and I would have to use this terrible, stinky product for this month, and then next month ask the dermatologist for an oral medicine. Now that I know that it's possible for this product NOT to smell like the worst thing ever, why would I want to continue using this terrible formula? They won't even fix it, even though they claim they will on their website. And the dermatologist's contact info is suspiciously hard to find. And you definitely aren't getting your money back if you have an allergic reaction, or don't like the formula. I just have to throw this away, and cancel my subscription, I guess.
Response from Happy HeadMay 5, 2023
Hi Carissa! Thank you for sharing your experience with us. We use peppermint oil in the base of our Women's Formula since Spironolactone has a strong smell, and Finasteride is a Category X drug for women. We, unfortunately, can't remove the smell from the formula without removing the Spironolactone entirely. Please reach out to Customer Support at [email protected] or call us at 844-962-4247, and one of our Customer Service and Hair Specialists will gladly help you get back in touch with your assigned Happy Head Dermatologist to discuss other treatment options with you. We honor any requests to cancel and can offer a full refund on your last month's shipment. We're here to help.